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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 554 reviews
95%
Recommend This Property

Ratings Breakdown

554reviews

  • 5 Stars
    458
  • 4 Stars
    53
  • 3 Stars
    25
  • 2 Stars
    12
  • 1 Stars
    6

Clean and Comfortable

By

June 24, 2017

Pleasant welcoming atmosphere after a long day of driving. Where most hotel rooms you spot something missing upon entering, this one was simply inviting. Considering it was quite warm outside, it was nice that the A/C was running. It was, however, slightly expensive compared to surrounding hotels, but we would stay there again without hesitation. I would suggest this location be used as an example for others to follow, including being PET FRIENDLY.

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NICE HOTEL WITH FRIENDLY STAFF

By

June 20, 2017

club

THIS HOTEL HAS A COMPLETE PKG. FRIENDLY STAFF, VERY CLEAN, SPACIOUS ROOM AND BREAKFAST PROVIDED,

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Convenient, clean hotel!

By

June 20, 2017

platinumelite

This was our first time in Franklin, and the hotel and town both exceeded our expectations. The bathroom as immaculate!

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Great Place

By

June 20, 2017

club

Everything was great!!1 My only concern is , when you walk into the hotel you have to walk through all the people smoking at the entrance. If you going to have smoking area move it away from the front door!!!!

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Not the best for Spire Elite member

By

June 19, 2017

Check in was not a great experience. Staff was not responsive to Spire Elite members.
Charge card security deposit is NOT a hold but actual charge

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Great stay

By

June 13, 2017

platinumelite

Would highly recommend this place everything was top quality

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Nice Hotel

By

June 12, 2017

Clean hotel and a friendly staff. Check in a little slower than normal as they were changing staff; but other than that, no complaints.

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Great and Friendly Staff

By

June 08, 2017

club

Very nice place to stay and staff very friendly! Would go back and spend the night there, it feels good when you feel comfort where your spending the night!

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Great staff, good overall experience.

By

June 08, 2017

platinumelite

Staff was friendly, bed was not comfortable, A/C unit not working properly. Pool and hot tub was ok kinda outdated and not clean looking. Good overall experience.

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Comfortable bed

By

June 08, 2017

platinumelite

Our stay was very nice. We had no problems as usual at an IHG property. The staff was very attentive to our needs. One of the ladies that cleans the room ( didn't remember her name) even offered to help me get in our room when she noticed I was having difficulty getting into our room.

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good night sleep

By

June 07, 2017

club

High priced but comfy night sleep good breakfast and was able to get everything done I needed to get done.

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Franklin

By

June 07, 2017

There was a minor mix up with my reservation and staff was prompt to address issue and corrected to my satisfaction

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