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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.8

based on 411 reviews
96%
Recommend This Property

Ratings Breakdown

411reviews

  • 5 Stars
    353
  • 4 Stars
    31
  • 3 Stars
    18
  • 2 Stars
    5
  • 1 Stars
    4

Great hotel

By

August 02, 2016

club

This hotel was clean and nicely appointed. The staff was very nice and helpful. This is one of the nicest HIE properties I have stayed at. I thought the room rate was a bit high for the location, but other than that, everything was great!

Posted byHotelStaff
August 02, 2016
Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier and his franklin ky team.
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Wouldn't recommend

By

August 01, 2016

club

I typically enjoy my stays with IHG, but this room was dirty and dank. I would not recommend staying here.

Posted byHotelStaff
August 03, 2016
Dear Valued Guest, Greetings! Thank you for your candid review. I apologize that your recent stay did not meet expectations. I appreciate your comments and will share these with my team so that we can continue to improve our services. It would be helpful if you could let me know the room that you stayed in so I can dig deeper as to why you experience was poor. I hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Yours truly santosh xavier
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Great Stay

By

July 27, 2016

club

Great stay in Franklin. Hotel was very clean and up to date. Breakfast food was very good. I would stay here again. Highly recommended.

Posted byHotelStaff
August 02, 2016
Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier and his franklin ky team.
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excellent bed.

By

July 21, 2016

club

everything was fine, except I prefer to stay at a pet free hotels/motels/ resorts.

Posted byHotelStaff
August 02, 2016
Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I can assure you that we put you in a non pet friendly room. We have designated rooms that are only for pets the rest are totally non pet used. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier and his franklin ky team.
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Traveling for vacation

By

July 19, 2016

platinumelite

The room was clean and comfortable.
The staff was extremely professional and friendly.
Love staying at the Holiday Inn Express chain of hotels because they treat us like we are royalty.

Posted byHotelStaff
August 02, 2016
Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier and his franklin ky team.
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Average at best

By

July 13, 2016

I stayed at this hotel for work. While there it was 90+ degrees each day, and the air conditioning in my room was not working too well. Brought this up to the front desk on (2) different occasions and it was never properly fixed.

The hotel was very clean overall and my room was always clean.

If not for the AC problem - the review would have been better.

Posted byHotelStaff
July 15, 2016
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. Sincerely, santosh xavier
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Family visit

By

July 11, 2016

It was very enjoyable. The staff was very friendly and thoughtful especially the staff that served the breakfast. The breakfast was really good and very fresh.

Posted byHotelStaff
August 02, 2016
Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier and his franklin ky team.
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This is an A Property

By

July 11, 2016

Everything exceeded my expectations. I will stay here on my next trip North. There is a friendly staff and cleanliness is excellent

Posted byHotelStaff
July 13, 2016
Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier and his franklin ky team.
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Passing Through

By

July 08, 2016

Have stayed at this site before and was not disappointed in the past or this time. Staff was great, and went above and beyond. Housekeeping was excellent and breakfast was great as usual.

Posted byHotelStaff
July 13, 2016
Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier and his franklin ky team.
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Comfortable bed and soft pillow

By

July 06, 2016

club

The room was large, the bed was very comfortable and the pillows were soft.
The room temperature was good.
I really enjoyed the free breakfast.

Posted byHotelStaff
July 09, 2016
Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier and his franklin ky team.
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Nice hotel

By

July 03, 2016

The staff were friendly. The pool is larger than most and in nice shape. Great breakfast area. Very clean and good selections.

Posted byHotelStaff
July 09, 2016
Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier and his franklin ky team.
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Great Stay

By

June 28, 2016

Clean, comfortable room. Nice fitness center and pool. Great morning breakfast selection. Friendly staff.

Posted byHotelStaff
July 09, 2016
Dear valued guest, Good morning and thank you for writing. I am very glad to hear that my team and our facility was to your satisfaction. I will share your compliments with my team and when you are here in our town again please do come back and visit us. We will appreciate it very much. yours truly santosh xavier and his franklin ky team.
Read More
Read Less