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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 806 reviews
95%
Recommend This Property

Ratings Breakdown

806reviews

  • 5 Stars
    597
  • 4 Stars
    144
  • 3 Stars
    34
  • 2 Stars
    17
  • 1 Stars
    14

I can always count on Holiday Inn Express

By

June 23, 2017

This chain is my go-to for last minute hotel arrangements. You can almost find them anywhere, and in my experience, they have always been very clean and have great rates. I also like their beds; they seem to be more comfortable than other similar hotels. They have all the standard amenities: pool, fitness room, laundry facility, business room, etc. The free breakfast is also better than any other free hotel breakfasts that I have come across.

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Holiday Inn Express, Fredericksburg, VA

By

June 20, 2017

platinumelite

We chose this particular hotel because it's located right off I95 and we were just traveling through. I was very disappointed at how difficult it was to find the entrance to the hotel. I could see the hotel from the road, but the entrance was not obvious. It took me a couple of times to find the entrance. The sign for the hotel was completely covered by trees and the entrance looks like it's the entrance for a gas station, which it actually is. The hotel is up behind it and to the left. Had the sign been clearly visible (and needs to be larger), then I probably would not have had such a difficult time. The traffic in that area was absolutely horrible. When checking in, there was 1 man and 1 woman at the frt desk. The man was on a phone call with a customer. The woman was assisting 1 customer in frt of us. The phone kept ringing and the woman had to keep answering it. There was no one else to take care of answering the phone. Instead of putting the customer on hold and taking care of the customer in front of her, the woman stayed on the phone. Eventually she finished with the customer in front of us and started checking us in. She got part way through checking us in when she took another phone call, which again, she gave all her attention to rather than completing our check-in process. The man finally finished his phone call and the woman passed us off to him. He did not at first realize that we already had a reservation. We eventually got that worked out and finally got checked-in. I've never seen a frt desk process where the customer on the phone took precedence over the customer standing in frt of the frt desk personnel, especially when the frt desk person had already started the check-in process with the customer standing in frt of them. There should have been another employee there whose job it was to answer phone calls so that the frt desk personnel would be free to do their job. Other than the check-in fiasco, the hotel itself was nice enough. We were only there for the one night. The mattress I slept on was rather hard and uncomfortable.

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Good place to rest up

By

June 20, 2017

club

My only complaint is the parking lot is very small if you find a spot your in for good service and some comfortable accommodations.

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HIX FredBurg

By

June 19, 2017

club

Fine for the money, there for work-related training at Mary Wash U

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Extra clean rooms and comfor table beds

By

June 15, 2017

club

I was just over joyed that we stayed in Frexickburg , VS. The hotel was extremely nice and Clean and tbe staff was Really great. The next trip north i will Pan tp stay to stay. Because of was Great

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Love coming here!!!

By

June 14, 2017

club

This is my 5th time at this hotel and I never have a complaint about this place. The front desk help is great and the maids are always pleasant.

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Decent Stay

By

June 14, 2017

club

The hotel needs to be updated, it is showing wear and tear.

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PCJC christening trip

By

June 12, 2017

club

We are new grandparents and are traveling from the south to NY to see her. We choose this location because hotels closer to Washington are a lot more expensive for just a gas, eat

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Comfortable Beds, Clean Rooms with great service

By

June 08, 2017

club

We checked in with no RSVP, front desk was very knowledgeable and explained all details and even local dining in the area for the late time.
Clean rooms, comfortable beds, we had no issues, we would stay and use hotel again when traveling

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Great service and accessibility

By

June 06, 2017

We travel to the OBX every year for vacation and we use this as our day 1 stopping point. Great accessibility off and on of I-95, as well as being clean and a great value.

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Great service, enjoyed my stay

By

June 05, 2017

club

I had an excellent stay and will be staying again in the future. They treated me wonderfully and I have no complaints.

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Best place to stay!

By

June 04, 2017

club

Stayed here twice so far because it is clean, and the location is great. Nice stop on our long trips heading home. The town is adorable, and there are dept stores in the area of the hotel. Friendly staff, and large breakfast station.

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