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Rated 4.3 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Quick Trip Quiet, clean room. Easy access on and off the highway. Staff pleasant and very helpful. June 5, 2014
Rated 3.0 out of 5.0 by Freeport Trip Stay was average, facility could use updates to rooms and hallways - more attention should be paid to cleaning, June 5, 2014
Rated 5.0 out of 5.0 by Enjoy a Swim Took advantage of the heated indoor pool. The heated water was the perfect temperature and the pool was spotless. I also used the hot tub which was so relaxing. June 3, 2014
Rated 5.0 out of 5.0 by Clean Rooms Satisfied with the cleanliness and the atmosphere of the location June 3, 2014
Rated 5.0 out of 5.0 by May 29 and 30, 2014 My husband and I enjoyed our previous stay at the Freeport Holiday Inn Express. Our most recent stay was equally pleasant. We look forward to being your guests again soon. M & W Cottle June 2, 2014
Rated 4.0 out of 5.0 by Two Nights in Freeport This Holiday Inn Express is what you would expect any HIE to be. I wish the food was better but that is what you get at these hotels. Comfy bed, quiet room. Internet somewhat lacking. I'll stay here again when I am in the area. June 1, 2014
Rated 5.0 out of 5.0 by Great value and great service We were upgraded to a suite that included a separate area with sofa, sitting chair and a table. In addition, the bedroom area included a desk, sitting chair and ample room for luggage. The bathroom and closet spaces were generous. Most importantly, the staff was always friendly and helpful. My wife and I are sold on this Holiday Express and will return to it when our travels once again bring us to Maine. May 21, 2014
Rated 2.0 out of 5.0 by Staff not knowledgable poor wifi Wifi was difficult to operate. Staff was not helpful nor knowledgable May 20, 2014
Rated 3.0 out of 5.0 by Very surprised on this stay One of the very few times I have experianced this at IHG properties. I reserved a King room and travel to this area frequently, usually staying at another property that was recently sold. While this HI was about 1/2 hour away I thought i would give it a try and just start a little earlier in the a.m. I arrived in the early evening 5/12/14 to a quiet lobby, I was never recognized as a priority club member and was pretty surprised to be put in a double room without being told as I reserved a King. I was also not given the wifi code. It was to late to change rooms but still left a bad taste. The next morning there was zero yogurt, zero fruit and I believe the pancake machie was broken. Unfortunately, with this experiance I will not be staying the extra 1/2 hour away to stay at this particular property. May 18, 2014
Rated 5.0 out of 5.0 by A friendly face:) I enjoy staying at this Holiday Inn Express because of it's location. Far enough away from the crowd but close enough to the action. Easy on and off from the highway and down the street from the Shaw's. The hotel staff are welcoming, the rooms clean, you can't go wrong here. May 18, 2014
Rated 5.0 out of 5.0 by Excellent Experience We enjoyed our stay very much. Very nice room, could not ask for anything more. We were very pleased. April 30, 2014
Rated 5.0 out of 5.0 by clean comfortable room clean comfortable rooms staff pleasant helpful breakfast well stocked April 28, 2014
Rated 5.0 out of 5.0 by Consistency It met the consistent standards for cleanliness, comfort and service which I have come to expect from Holiday Inn Express. April 25, 2014
Rated 5.0 out of 5.0 by Nice room, comfortable bed, good service Coffee was weak, but overall breakfast was good. Great people at the desk April 16, 2014
Rated 5.0 out of 5.0 by Last minute reservations Was made to feel at home, whatever I asked for was immediately taken care of. Would stay here again while visiting the area. April 8, 2014
Rated 5.0 out of 5.0 by Wonderful rest on long journey After a long drive and busy day, I found the Holiday Inn Express in Freeport, Me to be a wonderful place to stretch out and relax. I had a suite and the bed was very comfortable with plenty of different pillows to choose from. A nice, large bathroom as well as fridge, microwave, coffee maker, etc... I really enjoyed their brand of coffee in the breakfast lounge. The breakfast selection was similar to other chains of hotels. All in all a very safe bet to visit with plenty of shopping and restaurants nearby. It is also a short drive to Portland. March 30, 2014
Rated 4.0 out of 5.0 by One of the good ones Picked this hotel because of proximity to work locations. I found so much more... The outlets, LL bean is open 24hrs, the restaurants an bars. It's a great area with much to do. I went into Portland for dinner with a colleague and asked if there were any umbrellas in the l&f I could use. Roxie (not sure if I spelled her name right) said no but offered me her personal umbrella which is so rare!!!! Because of that simple gesture, I will return to this location always. Yes, the rooms were clean and everyone was professional at check in(Yadira was truly friendly and all smiles) and I felt safe at this location BUT people make a business. Thank you again Roxie for such a simple gesture that meant so much and Yadira for starting my experience off right at your hotel! I will RAVE always. March 16, 2014
Rated 4.0 out of 5.0 by great hotel but very limited gluten free options at Breakfast Yes it is my problem not that of the staff of the Holiday Inn but I was very disappointed by the lack of gluten free options at Breakfast Yes there was fruit, and peanut butter...but no gluten free bread, nor any gluten free cereal...in this day and age when so many folks have to be careful when it comes to gluten I must say I was surprised. I did ask the very nice lady at the breakfast buffet if there was any gluten free bread or cereal, she smiled sweetly and told me they are looking into it, and hope to have some some. That is all well and good but I was hungry then. The front desk staff was excellent, the facility was very clean, the beds were wonderful, but it would have been nice to have been able to have a piece of toast or a bowl of cereal... March 7, 2014
Rated 5.0 out of 5.0 by excellent staff Our family took a trip here just for shopping and our stay here was unbelievable. The staff was so nice and accommodating and even upgraded our room to a suite for free. I couldn't have asked for a better place to stay. Will definitely come here again. February 27, 2014
Rated 5.0 out of 5.0 by Didn't mind being snowed in! We wanted a break to shop and dine to beat the cold of winter. Always enjoy our stay at the Freeport Holiday Inn Express. Had to stay in one night when it snowed, but no problem since the rooms are so warm and comfortable. We've stayed at other locations in Freeport, but nothing beats the Holiday Inn Express! February 23, 2014
Rated 5.0 out of 5.0 by Comfortable place to stay Very clean, well kept, comfortable bed and linen, quiet , nice breakfast, good internet connection. Checked in late at night, Dave working the front desk was very nice. Would stay again. February 20, 2014
Rated 5.0 out of 5.0 by I wish I think it is great place to stay. But do wish it had excise area and pool was open longer February 12, 2014
Rated 5.0 out of 5.0 by Great Place To Stay We had a very nice stay. The staff was very helpful and super friendly. The room was extremely clean which is always the highest priority of mine. The beds were super comfy. My only complaint is that the pull out sofa was not so comfortable. You could feel the bars through the mattress. Luckily the person who was stuck sleeping on it didn't mind. January 28, 2014
Rated 5.0 out of 5.0 by very nice stay started with a free room upgrade . very comfy very clean . lady at front desk was very nice. . we moved on to a regular holiday inn in Portsmouth NH and it was no where as nice as this one. January 2, 2014
Rated 5.0 out of 5.0 Great night sleep our family loves this hotel have stayed a few times. This time we needed to get a suite because the mother-in-law was with us. big enough room for 5 with everyone having a place to sleep and concluding with a nice breakfast. December 18, 2013
Rated 1.0 out of 5.0 by Bad customer service will cause me to stay elsewhere in the future We have been coming to this Holiday Inn for years. We have stayed there multiple times both with and without children. We booked a suite and were told by central booking that we would receive a two room suite separated by a door, so that we could sleep our children in the second room of the suite. In reality, when we arrived, the "suite" was only a single room and did not fit our needs. When we alerted Yadira, the front desk attendant, she was less than helpful. She insisted that it was our problem and said there was nothing she could do. What's worse is that she didn't even explain the situation in an adequate way to the manager so that the manager could help solve our issue. Instead, her position on this was that it was just our tough luck. We proceeded to call central booking who also gave us the same poor customer service. In the end, given that it was Thanksgiving and we had driven for 2 hours, we took the room and we made it work. The issue that we experienced was that it was a bait-and-switch. Central booking told us one thing and the staff gave us less than what we were promised. We have never been treated so poorly by Holiday Inn. We have always enjoyed our stays in Freeport. I really don't know if we'll be back. The staff did nothing to solve the issue that they created. We were made to feel like we were asking too much and that WE were the ones being unreasonable. The fact of this is that we were sold a room that we purchased specifically because we have a family and we needed a full, two room suite. What we were given was a little more than a regular room and we were given a room that we did not agree to. We purchased a suite and we were given a regular room that did not fit our needs. December 2, 2013
Rated 5.0 out of 5.0 by Nov 17, 2013 Everything about this stay was enjoyable. Room, staff, locale. The lady at the front desk (didn't get her name) was very helpful. We checked in before the normal time. The room was beautiful, clean, and spacious. The only thing that needs some improvement is the complimentary breakfast. November 22, 2013
Rated 5.0 out of 5.0 by room the room that we got (upgraded from a King to a suite) was get grand location was close to the highway and many other things. November 21, 2013
Rated 5.0 out of 5.0 by Very Nice Experience We had a great experience at the Holiday Inn Express. We go there every year with our family for a November trip and we always have a great experience. The hotel is very clean and the staff is very courteous. The pool is nice, good size so several groups can be in there at once and you feel comfortable. November 15, 2013
Rated 4.0 out of 5.0 by Nice Room Clean room except for AC filter which cause a rattle in unit. Staff fixed problem by cleaning filter. November 13, 2013
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