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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

4

based on 723 reviews
77%
Recommend This Property

Ratings Breakdown

723reviews

  • 5 Stars
    381
  • 4 Stars
    145
  • 3 Stars
    62
  • 2 Stars
    67
  • 1 Stars
    68

Family trip

By

June 24, 2017

The first disappointment was the advertisement that the beach is "across the street". Yes there is water across the street but no beach that you can play on. We walked a half mile down to get to a beach and the next day we loaded up and drove to a Pocket Beach (very nice by the way). Second disappointment was breakfast. There were many choices and it was your typical items but it did not change at all from day to day. They unloaded served eggs omelette style which was bad and turkey sausage and bacon. Would have been nice if they switched it up every other day with some scrambled eggs and potatoes or hash browns.
Lastly, the electricity went out of the building at 2:00am and did not return on when we checked out at 9:00am. Obviously we didn't sleep well, no breakfast, and had to carry our luggage down 4 flights of stairs. I expected some kind of reaction from the hotel such as more employees called in to help with bags or a discount on our next stay, but not even an apology.
There were some positives. The room was clean and adequate for our needs. Everything worked the way it should; although kids complained internet was slow. The pool was decent and parking was plentiful.
With the choices of hotels in the area I would not stay here again.

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Friendly and Helpful Staff

By

June 23, 2017

The staff was excellent and really quick to help as much as possible.

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The room very clean and neat. I would love to have that bed at home.

By

June 22, 2017

club

Although it is a small thing I loved having 4 pillows to bed to accommodate your quests who prefer hard or soft. Our overall experience was superb. Thanks to all your excellent staff .

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Did not meet expectations

By

June 21, 2017

club

The quality of my room did not meet expectations of what I would expect from a Holiday Inn branded property. Other than the view from the room, overlooking the Gulf of Mexico, and the fact I was staying here to look at a "time share", I would have moved my family to a different hotel.

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happy campers

By

June 21, 2017

club

We were told to have a nice day everytime when we left the hotel

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Towels

By

June 20, 2017

club

4 towels 4 wash cloths not 4 towels 3 wash cloths. Especially when requested by guest 3 days in a row. with not left in bath room mirror.

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Bed

By

June 19, 2017

Every time I stay here they treat me very well. They recognize me since I stay there often. No problems on my end been staying here since 2010

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Comfortable bed, cool room, great breakfast

By

June 16, 2017

club

The hotel was very clean and comfortable. The staff were very helpful and friendly. And we had hot fresh cookies every afternoon! The pool was clean and relaxing, and the laundry facilities were good.

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Good sized and comfortable room

By

June 15, 2017

Really enjoyed our stay. Good breakfasts . Staff was really helpful with advise on where to eat.etc.

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Cruise Trip

By

June 15, 2017

club

Had a great stay at this hotel. Staff is very friendly and professional. Will come back again on our next cruise. Just one suggestion have waffles in the breakfast. Overall clean and fresh room, good stay. Thanks !

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Stay in Galveston

By

June 15, 2017

Stay in Galveston for our 12 year year wedding anniversary with out 2 and 4 year old was great. Thank you holiday inn
Was good was good was good was good. Was good

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Vacation

By

June 15, 2017

We enjoyed our stay beautiful view of the ocean and the location was good too close to everything we wanted to see and do

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