Rated 4.0 out of 5 by 99
Rated 5.0 out of 5.0 by Neelo Great property with caring, professional staff
When I am in the Garden Grove/Anaheim area, this has become my hotel of choice! When I return, I am treated like an old friend they are happy to see. The staff takes a lot of pride in their jobs and the facility is well cared for. I stay in HIE's all over the west coast and this is one of my favorite locations.
February 17, 2014
Rated 5.0 out of 5.0 by castanza0 Very Nice Stay
Good location....great staff....very EASY stay. Consistant with the HI Express brand. Great job!
February 16, 2014
Rated 5.0 out of 5.0 by Richard97005 Great staff makes the hotel
Holiday inn Express is a good chain but this hotel is set apart by a really helpful and attentive staff.
I had some business to tend to while on vacation and the staff was able to provide me assistance.
I really appreciated their friendly demeanor.
February 12, 2014
Rated 5.0 out of 5.0 by holaleslie Excellent value for business travel
Wow! We arrived late in the evening, frantic because we just received word that we had 20 more participants in the presentation we would deliver the following day. The staff made the copies for us and made us fresh coffee so that we could get prepared for the next day. Room was clean, beds were comfortable and the location was convenient. The business center is great and quiet, with great internet access. Love it!
February 7, 2014
Rated 1.0 out of 5.0 by teddym Non smoking Room??
We booked a non-smoking room that was obiviously smoked in.
The evidence was over whelming , as there was still ahes in the burn mark in the carpet beside the bed. The odour of cigarette smoke was quite noticable, even though they had sprayed a airfreshener to mask it. The bed needs replacing as it is lower quality than normal and quite frankly wore out.
You could barely see out of the windows, as they were extremely dirty.
This has to one of the worst experiences we've had with Holiday Inn Express. Your chain is our usaul choice of hotels as they are normally very clean and welcoming.
We chose this location as we stayed there previously, when it was newer.
We recommend maybe it's time for some reno's and better housekeeping. This location could use it.
When mentioned to front desk that th room smelled of cigarettes, they did not seem concerned.
February 7, 2014
Rated 2.0 out of 5.0 by Joe_H Wow! This Hotel Desperately Needs an Update!!!
Stains on the carpet...
Plain Jane room decor...
Dirty and tired furniture...
A Lobby that looks like a Bedouin tent...
A breakfast hour that starts at 6:30 a.m., when most of Southern California has to be on the road by 6:00 a.am..
Lots of options and lots of choices in this area. I'll go elsewhere next time.
January 28, 2014
Rated 4.0 out of 5.0 by JLee80 Simple and comfortable
Extremely friendly staff that promptly greet us. Rooms are run of the mill, but clean and bed was cozy. Workout room left a lot to be desired. If you want to walk on a treadmill you will be fine. Let my dad come in on day before check in to look at rooms. They even booked us the same room. Only downside is it is not within walking distance to much. Tried a Mexican restaurant nearby that was delicious but had to drive there. That being said, for the money, I recommend this hotel.
January 22, 2014
Rated 4.0 out of 5.0 by cdb17 mattress not real comfortable, person at desk not helpful
Mattress was not that comfortable and had stains on the side of it. You can tell the mattress was older and probably should be upgraded. I've recently stayed in Holiday Inn Express in other cities and there bed was much more comfortable.
When we attempted to discuss this concern with the person at the desk she was not very helpful and was confused as to what to do or whether or not she could actually do anything about it. So she told us she would have the manager contact us when he got there which would be an hour or so later. At that point it was after 11:00 pm.
January 7, 2014