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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.2

based on 584 reviews
83%
Recommend This Property

Ratings Breakdown

584reviews

  • 5 Stars
    321
  • 4 Stars
    141
  • 3 Stars
    57
  • 2 Stars
    35
  • 1 Stars
    30

Poor management

By

March 29, 2017

This hotel is by far one of the worst hotel I've stayed in. It has possibilities, some of the staff seem willing to help, but constantly had to wait on manager to arrive on premises in order for manager to make decisions. This is very poor management when hotel guest can't get anything accomplished unless it's around the managers schedule. I just could not wait around for the manager otherwise I would miss my flight. My discrepancy was being charged a different price for my stay, while my buddy who stayed at a room across from me was charged almost $150 less then I was. Why the difference in price if we had same style room for exactly the same nights. Also 2 of the four nights was without hot water. Simply terrible for the price we paid.

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...

By

March 28, 2017

club

Was impressed not hot water had to go to Disneyland stinky! power went out! Staff wouldn't keep you informed

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No hot Water

By

March 26, 2017

club

The overall location of the hotel is great. It is close to Disney Land, Dave & Busters and about an hour to LA. The hotel is right across from the expressway which makes it very convenient. The hotel is dated and not as clean as I would have hoped. My stay was 4 days and I only had hot water 2 out of the 4 days. This is inexcusable, No extra points were given, no supervisor was on staff to manage these issues. I would rather pay the extra money and stay at another IHG near by.

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My opinion

By

March 24, 2017

club

Friendly cleaning and breakfast staff willing to my our stay great. Check in and check out staff service with a smile.

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Good price, but wouldn't recommend

By

March 22, 2017

club

There was no hot water for shower. Thin walls and loud neighbors. Thudding air conditioner.

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Disney trip

By

March 21, 2017

club

Everything was really nice at this hotel. We mistakenly left a piece of jewelry in the room and the staff let us know very professionally how to get it back and we really appreciate their help.

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Great Service, Amazing nights sleep.

By

March 20, 2017

club

Holiday Inn is my go to hotel when traveling. Great value for the cost.

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Best experience in the area!!!

By

March 20, 2017

club

Wow!! From breakfast to the amazing heated pool I had the best stay. Flew the grandparents in for 5 nights and all were impressed. The staff was probably the most on point and gracious as I've ever met. Bravo!! I'll be back!!!

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Excellent

By

March 20, 2017

club

Hotel is nice
And comfy and clean its a lil outdated but its a nice and friendly hotel

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Solid place to stay

By

March 19, 2017

club

Good place to stay. Be mindful that not all rooms have refrigerators and you may need to ask for one.

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great service

By

March 17, 2017

club

Everything was good and great customer service, except the room needed new furniture. It is very outdated. the bathroom needs remolding you could see the mold on the walls. Need to add a refrigerator to the room. I had requested one and they never brought to me.

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Guest Service was horrible

By

March 16, 2017

I've stayed here several times before but the front desk staff were extremely rude especially the front desk manager. The only staff that were wonderful were the ladies that worked the breakfast area each morning. I've called several times to the hotel manager and left messages to talk about the problems I experienced but no return calls. Have contacted corporate now to complain.

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