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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 787 reviews
84%
Recommend This Property

Ratings Breakdown

787reviews

  • 5 Stars
    438
  • 4 Stars
    186
  • 3 Stars
    73
  • 2 Stars
    50
  • 1 Stars
    40

Welcome Cookie?

By

January 17, 2018

Unlike other IHG hotels, I was not greeted by front desk staff as the IHG member when checking in, and was not offered any welcome kit (usually a bottle of water or some IHG points) until I reminded her. After I entered my room and sat down at the table near the window, I immediately found a cookie lying on the floor below the table. Was this a welcome cookie?

When I reported the incident to the hotel manager (a gentlemen on duty on Jan 9 morning) and showed him the pictures I took of the cookie, he did not even apologize.

What a hotel!

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