Rated 4.6 out of 5 by 217
Rated 2.0 out of 5.0 by mel715 Stains and more!
I was very disappointed with my recent stay at this location. During checkout, the front desk staff was inpatient and lied about the room location. I asked not to be placed by an exit and he said it wasn't, but low and behold I was DIRECTLY across from the exit door! The exterior and lobby was very nicely upgraded. The hallways have a lot of purple but I didn't mind. When we got to the room, I was immediately shocked and mortified at the old, worn pillows that look like they needed to be thrown out immediately. Also, the couch had large stains! Yuck!!! I couldn't even sleep well knowing that the stains were there and the bedding was dirty. The next morning, housekeeping decided to skip us in the morning since we weren't checking out that day! What?!? Then when I asked if they could stop by after the check-ins in the afternoon, she gave me attitude. Breakfast was no better with the attendant refusing to replenish turkey sausage that only had 1 left and 3 people were waiting to get some. She said she had to wait until that 1 was gone and there was also the pork sausage. Ummm, everyone doesn't eat pork. I waited for 10 mins while she brought out other items!
I will not be staying here or telling my company to book this location again. Customer service and cleanliness is obviously not a priority here!
June 28, 2016
Rated 5.0 out of 5.0 by Momal Enjoyable Stay
From the moment we walked into the Holiday Inn Express @ Lake Hubbard, it was an enjoyable visit. The front desk was very courteous at check in and check out. The hotel was very clean with fun bright colors. The beds were AMAZING and we enjoyed having a ceiling fan and frig in our room. Pillows were fresh and clean! The next morning we had Keurig coffee! Everything about our stay was perfect.
June 28, 2016
Rated 5.0 out of 5.0 by Preacher1268 AWESOME HOTEL ROOM ACCOMODATIONS
My family and I really enjoyed our stay at your hotel. You were very accommodating, the rooms were comfortable, staff was nice, room was clean. This will be our location when in the area.
June 18, 2016