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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 489 reviews
91%
Recommend This Property

Ratings Breakdown

489reviews

  • 5 Stars
    306
  • 4 Stars
    112
  • 3 Stars
    36
  • 2 Stars
    22
  • 1 Stars
    13

Close to skiing

By

February 22, 2017

platinumelite

We stayed here because it was close to the ski resort we were using for the weekend.

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Always a good night sleep

By

February 22, 2017

club

I always stay here when I visit family in Northern Michigan, There may be less expensive places to stay but as always, you get what you pay for and I prefer to pay a few more dollars to stay in a clean, comfortable Holiday inn.
Breakfast is complimentary here and they are loaded with great choices from yogurts, muffins, eggs, omelets, cinnamon rolls, biscuits, bacon, sausage, cold and hot cereals, bagels and the coffee is always fresh and hot, I was amazed at all the choices the first time I was here because you normally can only get a muffin or bagel and juice or coffee at other places.
The beds and pillows are so comfortable especially when you have been driving all day and just want to relax. The pool was nice and warm and the hot tub was nice and hot.
Nothing bad at all to say about this location, staff is great, everything is clean and there is a fresh smell everywhere. I love the shampoos and lotions that they provide, they are from Bath and Body works so if you are sensitive to strong smells, you may want to bring your own.
Overall, a 10 out of 10!

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Stop on the way

By

February 22, 2017

platinumelite

We used the Hotel as a stop on the way from Grand Rapids Michigan to our Cabin in the U.P. We had our Grand daughters with us and they had a very wonderful time in the Swimming Pool. The also enjoyed the Disney Movie.

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Friendly and clean

By

February 22, 2017

Nice newer hotel with friendly staff. Great location. Good breakfast nice pool area.

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Business meeting

By

February 20, 2017

platinumelite

Not too happy with recent stay. Stayed at this location many times and never had a problem. Last two visits here the keys did not work. This visit I was not given points until I asked about it.

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Excellent customer service

By

February 20, 2017

club

Our customer service from Jessica was excellent. She went above and beyond to make our stay more enjoyable. There was a group of loud and obnoxious parents and children during our stay that she dealt with very professionally. Jessica deserves a reward.

Posted byHotelStaff
February 22, 2017
Thank you Russell from Arizona for this great review! Jessica will be please when this is posted at the front-desk. It goes along way and these kind words enforce why she does what she does for our Hotel here everyday. Thanks again and we are very pleased you were able to enjoy your stay with us! Feel free to contact us anytime for future reservations. Kim F.-General Manager
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Wow

By

February 16, 2017

Jessica at the front desk went above and beyond to make our stay the best ever. We had a wonderful romantic getaway. She helped us by getting the room of our dreams.

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great experience

By

February 16, 2017

club

the rooms are clean and the breakfast was great.parking was convenient and the work out room was very nice

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Gaylord

By

February 15, 2017

club

Nice place to stay. Clean rooms. Good location. Staff was friendly.

Posted byHotelStaff
February 17, 2017
Thank you Karen from MIchigan, so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kim F.-General Manager
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Clean room. Comfortable bed.

By

February 15, 2017

Stayed two nights while we snowmobiled the local trails. Parking lot is a little cramped for vehicles with trailers but we were able to make it work. The teail head is not far from the parking lot. Rooms were clean and comfortable.

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Great Time

By

February 15, 2017

Would recommend anyone to chioice Holiday Inn Gaylord. Mexican restaurant next was great food also!

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Great service

By

February 14, 2017

I usually only stay at Holiday Inns, mainly because of the rewards programs. This hotel in particular was just like all the others, great service, clean rooms, good breakfast, and comfortable bed. It seems to be a little outdated but it is still nice and not ran down like most outdated hotels. Very well kept. I will stay here again.

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