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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 543 reviews
90%
Recommend This Property

Ratings Breakdown

543reviews

  • 5 Stars
    335
  • 4 Stars
    125
  • 3 Stars
    42
  • 2 Stars
    24
  • 1 Stars
    17

Spoiled

By

June 21, 2017

I am spoiled by Staybridge which is my first choice in IHG property

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Comfortable, clean and welcoming

By

June 19, 2017

The hotel rooms are updated, clean, and very comfortable. The complementary breakfast offered a variety of choices and the staff kept the breakfast room clean and tidy. We had one issue with the shower; the shower handle came loose and we could not turn off the water. We immediately called the front desk And within moments, a very knowledgeable and pleasant maintenance person came to the room to address the problem. We were extremely satisfied with the quick response and resolution. The pool area is Nice, the only suggestion is to lower the air temperature in the room. It was very hot.
We would stay here again and recommend this holiday in express.

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Billing Errors

By

June 19, 2017

club

I was billed 2 times for same room, when reward points were supposed to be used. I tried to resolve and so far have not succeeded.

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Wear and Tear

By

June 19, 2017

Great hotel and great staff. Have been staying there for many years. Building showing wear and tear and should be considered for a remodel in a year or two.

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Clean and comfy

By

June 14, 2017

club

Enjoyed our stay in this very well maintained hotel. Our room and other areas around the hotel were very clean. The staff was very friendly. We enjoyed the selection of breakfast items, and spent a couple hours swimming and relaxing in the pool and hot tub.

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Gaylord Michigan Holiday Inn Express

By

June 14, 2017

Good location. Excellent experience! Friendly, helpful staff. Clean hotel. Easy check in and check out.

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Beautiful stay

By

June 12, 2017

club

The Holiday Inn Express in Gaylord is one of our favourite home away from home. Very clean rooms and beautiful beds. They present a very nice breakfast as well. Would recommend adding this place to your list..,

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Clean and quiet

By

June 10, 2017

club

Our service dog loved your facility. Halls were quiet. Bed was comfy and clean. There were nice places outside and across street for sniffing and peeing. Great restaurants in the area.

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Stopped overnight on long trip

By

June 08, 2017

platinumelite

The hotel is clean and the staff friendly, however the rate was quite high considerering the day we stopped and the location.

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Very disappointed

By

June 08, 2017

club

First impression was that the receptionist was asleep and did not great us right away at check in. Second, our room was located next to a very noisy/loud ice machine that we could hear all night. Our beds were terrible and hard as a rock. It felt like we where sleeping on the floor. There are a few more issues, and when one doesn't get a good nights sleep all things seem bad overall. For the price we paid, my husband and I are very disappointed with this stay. We will not go back to thus hotel.

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Poor quality

By

June 07, 2017

Property not be cleaned, wifi has poor condition and service level was very poor. They had no recognizing for high membership level.

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Passing through

By

June 06, 2017

club

We were lucky to get a room with no reservation made in advance, and this was a great choice. Friendly staff, clean comfortable rooms even the hallways smelled good, and a great hot breakfast in the morning. Join the IHG club for discounts!

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