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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 485 reviews
94%
Recommend This Property

Ratings Breakdown

485reviews

  • 5 Stars
    368
  • 4 Stars
    77
  • 3 Stars
    18
  • 2 Stars
    12
  • 1 Stars
    10

Great place for walkers!! Breakfast not too good

By

July 15, 2017

club

We happened to find this gem of a hotel in the midst of a huge Conservancy where a serene walk Trail is at your back door! We followed the river for a mile through a shaded forest. Magnificent!

This was very important to us to find a nice place to walk before our 8 Hour drive that day.

The breakfast was not too appealing as everything was pre-prepared and no real choices for a gluten free person. I usually travel more prepared than I did for breakfast so I had to settle for yogurt and a banana.

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Germantown

By

July 13, 2017

platinumelite

Not a bad stay, but did not meet our expectations of an IHG hotel. I selected this location because the average review was 4.6. The maintenance is lacking in this hotel. The elevator was not air conditioned and the ceiling in the shower was moldy. We had a suite, but the bar area did not have electric, so the coffee pot had to be in the bathroom. The staff seemed distant and did not interact with customers. I would select a different hotel for my next Memphis stay.

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Stay at holiday inn Germantown

By

July 11, 2017

club

Very comfortable room and great location near to restaurants.

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Comfortable bed, clean room and good service

By

July 08, 2017

club

Satisfied with room cleanliness, comfortable bed, and good customer service. This location was rather small and crowded compared to other locations I have stayed at. And it is hidden in the back of other properties. The breakfast area is also small and need to be expanded.

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review of breakfast

By

July 08, 2017

Quality of breakfast food was less than desirable. Biscuits were dry

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Helpful staff

By

July 08, 2017

Front desk staff was very helpful during check in. Large clean room

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Great service

By

July 07, 2017

The service was great, the bed was very comfortable and the breakfast was very good, the hotel lobby was clean our entire stay and they gave us plenty of towels for the pool. and the bathroom, the conference rooms that we used for our gathering on thursday, friday and saturday night was nice and very spacious, we all enjoyed our stay I have not hear any complaints from may family members the staff was polite and helpful

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Staff Inconsistencies

By

July 07, 2017

Desk staff were inconsistent with what they told guests. One staff member said the breakfast room was available all day and night. Another staff member told my family we had to be out by 11pm.

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Excellent Staff

By

July 06, 2017

Staff and cleaniness of the hotel was extremely well done.

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Germantown HIE

By

July 02, 2017

Great hotel. When I travel to Memphis, I stay at this location whenever possible.
Courteous staff, clean rooms.

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Timers On TV's!

By

July 01, 2017

I sleep with the TV on so the AC unit going on and off and the banging of the doors will not wake me up. Both nights I stayed the TV "timed out" at 2:00 AM. So the AC unit bangs on and I'm awake for over an hour. At the price you pay you should be able to leave the TV on as long as you want. What's next coin boxes on the TV so you can buy additional hours? Plus the fact I found a dirty hand towel and wash cloth in one of the drawers.

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great trip

By

June 30, 2017

The hotel was excellent the rooms were very clean the air coconditioning was great .it was very easy to get checked in and out . The staff for was very helpful and friendl. I will definitely stay here in the future!!!

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