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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 943 reviews
92%
Recommend This Property

Ratings Breakdown

943reviews

  • 5 Stars
    543
  • 4 Stars
    286
  • 3 Stars
    61
  • 2 Stars
    28
  • 1 Stars
    25

Weekend at a great hotel

By

April 28, 2017

club

On entering the hotel the staff were inviting and so helpful. Checkin took no time at all and then we were guide to our room. During our short walk to our room the hotel was spotless and clean throughout. The rooms were well equipped and there was nothing out of place couldn't of ask for anything more. Thank you for a wounderful stay and peace of mind.

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Excellent service

By

April 27, 2017

Hotel was exactly expected. But service was excellent - really pleasant, helpful and friendly group of staff.

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Inclusive breakfast

By

April 27, 2017

club

Mattress felt too hard for me. Had very uncomfortable sleep

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Leisure trip

By

April 26, 2017

club

Excellent value for money, good facilities, warm welcome , would use again

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Value for Money

By

April 26, 2017

club

The hotel is very good value for money, better than Travel Lodge very clean.

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Great staff, very clean

By

April 26, 2017

club

The overall stay was very good and very good value.
The bed was rather hard and coupled with a very hot room it wasn't a great nights sleep.
The breakfast had a good variety and the staff were very good at keeping everything topped up. The bacon was over cooked one day, but on the whole, the choices were ample.

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Business stay

By

April 23, 2017

platinumelite

Convenient hotel with excellent customer service. Recently refurbed so rooms are fresh and comfortable. Breakfast choice could be a little better but is similar to most HIEx. Pub next door has reasonable food although the customer service can be mixed. Plenty of good food options at Glos docks but this is a good 10min drive away

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Comfortable bed

By

April 22, 2017

club

It was a good hotel and suitable for the purpose of visit.

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Easter Stay

By

April 22, 2017

club

Had a really good weekend at this hotel. Booked it because we were visiting son who lives in the area. Staff are excellent. Rooms quiet and all areas clean and tidy. The only let down is the breakfast which was absolute mayhem. Having said that we would stay again. There is a pub nearby but I would definitely give that a miss for dinner. Not a lot around the hotel but within a 2 minute walk there is a Park and Ride which gets you back and forth to Gloucester - which is a lovely city.

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Great hotel

By

April 22, 2017

club

Excellent and comfortable room, great breakfast in relaxed surroundings, staff very friendly and efficient.

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Customer Service was excellent

By

April 22, 2017

I have stayed in many hotels and the level of service provided by the colleagues I met was exceptional

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Very nice

By

April 21, 2017

club

great service Even though everyone was very busy. Quick and easy to find.

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