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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 394 reviews
85%
Recommend This Property

Ratings Breakdown

394reviews

  • 5 Stars
    226
  • 4 Stars
    87
  • 3 Stars
    30
  • 2 Stars
    28
  • 1 Stars
    23

Worst Holiday Inn in the United States of America

By

November 17, 2017

I stayed at this Holiday Inn for couple of nights and that's all it took to find it as one of the worst experience ever. This hotel is not only dirty and smelly but the staff are the horrible too. The young girl who checked me in never greeted me and welcomed me as Spire member and gave me an attitude when I asked to be on a higher level! The only reason I asked to be on a higher level is because I was working nights and when I reserved the hotel I check to be placed on a higher floor and away from the elevator, but guess what? They did the exact opposite!

My room smelled so bad that I had to leave the AC fan on all day. I believe house keeping soaked the carpet with carpet sanitizer powder to deceive the mold smell of the hotel. My bed was missing a headboard. Above all, the hotel charged me an extra night on my bill after I checked out and of course they did not know how it happened! After failed numerous phone called to the hotel, I had to call the Holiday Inn headquarters to get this issue resolved. The staff at the hotel were telling me that they don't have a manager and no one has options to refund the extra night.

I highly recommend everyone to avoid this place in every possible way.

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