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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 315 reviews
93%
Recommend This Property

Ratings Breakdown

315reviews

  • 5 Stars
    210
  • 4 Stars
    70
  • 3 Stars
    18
  • 2 Stars
    10
  • 1 Stars
    7

problem at check in Reservation was not proper and took 1 and 1/.2 hours

By

August 17, 2017

Good location and a Holiday Inn Express @
Very expensive rates. Understand that it is a peak season in a very peak area.

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good stay

By

August 16, 2017

A bit overpriced but close to many good restaurants, local color, and nice country. The staff were very friendly and helpful, however we did not have a soiled cot taken care of when the room was made up.

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Amazing stay

By

August 14, 2017

Great staff that ensured my stay was relaxing! The room was clean and the beds were extremely comfortable!

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Another Good Holiday Inn Express

By

August 13, 2017

club

I liked everything about this hotel. Nice staff, free breakfast, good breakfast, plenty of parking, restaurants within walking distance, etc.

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Mass stay

By

August 10, 2017

Nice staff and a good room. The price was a bit high compared to other IHG's I've stayed in but I would use this hotel again for sure .

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Greatest Hotel experience ever

By

August 09, 2017

We have stayed at a number of hotels, however this particular experience was the very best ever. We have already made another plan to visit. We are already looking forward to it.

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Disappointed

By

August 09, 2017

club

Room and facility is rundown. Ran out of coffee for breakfast, returned a half hour latter and coffee was still empty.
Staff was ok, but totally disappointed.

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comfortable place to stay

By

August 08, 2017

club

Comfortable bed and nice sitting area to watch TV. Good size refrigerator. A/C worked well, keeping room comfortable.

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Pleasant Stay

By

August 07, 2017

club

This was a great weekend get a way . My only suggestion would be to have the lamp next to the bed also have USB ports like the one near the coffee machine.
Other than that it was a very clean, friendly hotel .

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Great service

By

August 02, 2017

Staff was great! It was our daughters wedding wedding they went above and beyond to make sure all guests were taken care of.

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Nice Hotel, Convenient to Tanglewood

By

August 01, 2017

platinumelite

The hotel is nice, and a big reason to stay there is if your are going to Tanglewood. Route 183 is a back way to Tanglewood, with little to no congestion coming or going, unlike the enormous traffic jam that we've experienced in the past driving through Lenox.

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Air Conditioning

By

July 26, 2017

Should not blow directly at the bed.

Staff was extremely accommodating.

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