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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 338 reviews
93%
Recommend This Property

Ratings Breakdown

338reviews

  • 5 Stars
    225
  • 4 Stars
    74
  • 3 Stars
    22
  • 2 Stars
    10
  • 1 Stars
    7

Good But Will Be Better After Reno

By

November 05, 2017

We enjoyed our stay at the Holiday Inn Express in Great Barrington. The beds were the most comfy beds ever! The location is central to many super hikes and good restaurants. The hot breakfast included in the stay was very good and the breakfast attendant, Frank, provided totally superior service. We felt pampered! The front desk manager Mike was pleasant and very friendly.
On the negative side, we did not get the King room we were promised because an extensive reno is underway (and the reno will continue until Feb. 2018). We were not told about the reno until we arrived. Also, the hot tub was NOT hot and the pool was so cold I could not use it. The fitness room was covered in sawdust due to the reno and so was unusable and, again, we were not informed that these services would not be available. As a fitness instructor I was disappointed I could not maintain my fitness routine as this is required for my career. Felt an apology or small compensation would have been appropriate. Check out state of facilities before booking.

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