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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
98%
Recommend This Property

Overall Experience

4.7

based on 511 reviews
98%
Recommend This Property

Ratings Breakdown

511reviews

  • 5 Stars
    416
  • 4 Stars
    76
  • 3 Stars
    12
  • 2 Stars
  • 1 Stars
    7

Comfortable bed and friendly service

By

May 22, 2017

club

Arrived at a time when there was a high volume of customers. I was surprised with the front desks efficient ability to handle each customer as if you were the only person there. The facility was well lighted and signage made it easy to find your way. Elevator was vacuumed and clean. New door lock system eliminates the card insertion. Room was large and comfortable. Ample furniture, did not have to watch tv from bed. The WiFi was above the norm, strong and clear. Phones and tablet all worked well. We both commented on how comfortable the bed was. Check out was simple and quick. Would we stay at this location again? Oh yes.

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Holiday Inn Express - Hamburg NY

By

May 18, 2017

Great stay! The breakfast staff were especially friendly. Cindy Smith greeted us warmly and made our stay more enjoyable.

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Staff caring

By

May 18, 2017

When staff asked the purpose of I stay I told him it was for my sister's funeral. The staff member was genuinely compassionate. I appreciated that.

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Multiple stays here over the year - always a pleasant experience

By

May 18, 2017

club

Stayed here about 8 times this past year. At all times the staff was attentive and efficient about their serving the needs of guests. The facility inside and out is clean and kept up and the room amenities are ample. The included breakfast choices are refreshed constantly and the eating area is clean and inviting. The location is also convenient.

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stay

By

May 13, 2017

club

fine need better rates better under standing of the on line booking that don t work all the time and make adjustment to make it right

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Comfortable and welcoming

By

May 10, 2017

club

This hotel has very comfortable beds which allowed my family a restful sleep. Staff was very welcoming and helpful.

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Pleasantly Surprised

By

May 06, 2017

After driving for 9 hours, my husband and were pleasantly surprised to see such a comfortable, clean and quiet hotel. The setting was lovely, far enough off the highway, and a nice walk to stretch our legs to a very nice restaurant. The counter staff was also very professional.

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Hotel Manager

By

May 01, 2017

club

Austin was a great manager at check-in and accommodated our stay with a gracious and thoughtful attitude.

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Clean room and comfortable bed

By

April 30, 2017

platinumelite

Room is very clean. Bed is extremely comfortable. Room is good sized. Breakfast has variety of fresh choices. Very convenient, quick breakfast.

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Twice a year visitor

By

April 26, 2017

I come to this hotel twice a year for business, year after year because they take care of you, it's very clean, and they do everything they can to accommodate you. I would recommend this hotel to anyone.

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great hotel

By

April 24, 2017

platinumelite

I travel extensively for work. This is one of my favorite hotels to stay at. - Friendly staff, newer hotel and nice rooms! When traveling to the Buffalo area, this is the only place I stay! Love it!

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Hamburg Stay

By

April 21, 2017

club

The hotel was clean and the hotel staff was friendly and helpful. Would recommend this hotel if looking for one in the Hamburg area. We could hear the highway noise from our room but it wasn't overwhelming. It was more background noise. Best hotel in the area!

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