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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 776 reviews
93%
Recommend This Property

Ratings Breakdown

776reviews

  • 5 Stars
    534
  • 4 Stars
    153
  • 3 Stars
    45
  • 2 Stars
    21
  • 1 Stars
    23

Good Hotel Stay

By

March 29, 2017

We were at HIE for one night only. It was under construction so the the lobby/reception area was not in the best of shape. However, the staff was very friendly and helpful. We were with a large group and were most impressed that they sent two shuttles so that we could all return to the hotel in a timely manner after our trip. Overall a very good experience!

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mcd

By

March 29, 2017

platinumelite

wonderful experience! exceeded expectations...I'll be back.

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Comfortable stay and great staff

By

March 29, 2017

They are doing some renovations on the property, but this did not have any effect on my stay. The room was comfortable and clean. The staff was friendly and inviting when I arrived.

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Casino Night

By

March 28, 2017

platinumelite

O came here to gamble! Had a great late night, my wife and I came back to our room about 6am. We were awoke by housekeeping at 10:30am. When we had the do not disturb sign on the door.

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Quiet and relaxing

By

March 27, 2017

club

I enjoyed my stay. Internet connection was poor, but nothing else bad to say. Staff was great.

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Excellent Stay at HIE BWI West.

By

March 26, 2017

I had a very good stay at this property. Booking was easy and the check in process was smooth. My room was very nice and looked like it was recently renovated. Clean hotel. Very happy.

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Hotel remodeling

By

March 26, 2017

THIS IS A USUAL STAY FOR ME, GLAD THE hotel IS BEING REMODELED. Manager is friendly, staff is great.

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Great Stay, but.....

By

March 25, 2017

platinumelite

Great amenities but my vehicle was scratched in the parking lot.

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Favorite place to stay

By

March 22, 2017

The staff is very caring and professional. I only use lHG hotels but this is my favorite hotel compared to anything. I would recommend staying here because all of your accommodation needs WILL be met.

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VERY ACCOMMODATING STAFF ...

By

March 17, 2017

club

MADE MY SURGICAL STAY -OVER SO MUCH EASIER !

HAVE USED THIS H.I. TWICE BEFORE FOR SIMILAR ACTIVITIES ...ALWAYS FIRST CLASS....

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Nice Employees

By

March 17, 2017

club

Very kind and courteous employees. The ice and snow was cleared from the hotel entrance.

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Reinvention

By

March 15, 2017

platinumelite

I feel that the first floor wing that we were given should not have been used unless it was absolutely necessary because of the construction.

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