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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 772 reviews
93%
Recommend This Property

Ratings Breakdown

772reviews

  • 5 Stars
    533
  • 4 Stars
    150
  • 3 Stars
    45
  • 2 Stars
    21
  • 1 Stars
    23

Quiet and relaxing

By

March 27, 2017

club

I enjoyed my stay. Internet connection was poor, but nothing else bad to say. Staff was great.

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Excellent Stay at HIE BWI West.

By

March 26, 2017

I had a very good stay at this property. Booking was easy and the check in process was smooth. My room was very nice and looked like it was recently renovated. Clean hotel. Very happy.

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Hotel remodeling

By

March 26, 2017

THIS IS A USUAL STAY FOR ME, GLAD THE hotel IS BEING REMODELED. Manager is friendly, staff is great.

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Great Stay, but.....

By

March 25, 2017

platinumelite

Great amenities but my vehicle was scratched in the parking lot.

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Favorite place to stay

By

March 22, 2017

The staff is very caring and professional. I only use lHG hotels but this is my favorite hotel compared to anything. I would recommend staying here because all of your accommodation needs WILL be met.

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VERY ACCOMMODATING STAFF ...

By

March 17, 2017

club

MADE MY SURGICAL STAY -OVER SO MUCH EASIER !

HAVE USED THIS H.I. TWICE BEFORE FOR SIMILAR ACTIVITIES ...ALWAYS FIRST CLASS....

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Nice Employees

By

March 17, 2017

club

Very kind and courteous employees. The ice and snow was cleared from the hotel entrance.

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Reinvention

By

March 15, 2017

platinumelite

I feel that the first floor wing that we were given should not have been used unless it was absolutely necessary because of the construction.

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Great room and good location

By

March 13, 2017

club

Room was clean and location of hotel was convenient. Close to airport and restaurants. Only complain was that the Lobby was under construction but the area around the construction was kept clean.

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Comfortable bed

By

March 13, 2017

platinumelite

Good bed, comfortable pillows, your desk chairs leave a bit to be desired.

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Slept well and loved the coffee

By

March 13, 2017

club

Very nice stay staff very helpful as I was new to the
area good nights sleep and found the perfect pillow
I will stay at holiday express again.

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More than the lobby needs renovating

By

March 11, 2017

platinumelite

I stay at many Holiday Inn Express hotels and this was probably one of the worst. Bed was uncomfortable and the bathroom tile on the floor and in the shower is in need of a deep clean.

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