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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 350 reviews
90%
Recommend This Property

Ratings Breakdown

350reviews

  • 5 Stars
    234
  • 4 Stars
    70
  • 3 Stars
    21
  • 2 Stars
    14
  • 1 Stars
    11

No Vacation

By

June 20, 2017

My family and I had to travel in to town for a funeral. With all the stress, you would have thought we'd have a hard time sleeping, the rooms were quiet and comfortable. They were doing construction and still had the sense to not start until well into the morning and stopped early enough that we didn't even have to smell the dust. The pool was nice and my son enjoyed it while the grown up talked. One of the ladies at the desk was less than friendly but she was probably just having a bad morning. I will continue to make this hotel my go to hotel when I have to travel to Pittsburgh for any reason.

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Great service, quite and clean

By

June 12, 2017

club

I've stayed at this hotel before and the staff is always very helpful and I've never had any issues that were not resolved very quickly and respectfully. No place is perfect. It's how you handle issues that get me to return. I really like the hardwood floors in the rooms.

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Great stay! Don't judge a book by its cover!

By

June 07, 2017

club

This hotel is undergoing construction. When we first pulled up, I worried that I had made a bad choice because of the outside appearance, but I quickly learned not to judge this book by its cover of paint patches. The room interiors are beautiful

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Good service

By

June 07, 2017

platinumelite

Let us in early to accommodate our travel schedule. Clean, friendly and convenient!

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Great stay...

By

June 04, 2017

This place has been a great place for short stats but since the rooms we stayed this last were recently upgraded, longer stays will be more comfortable. Glad you removed the carpeting.

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Disappointed

By

May 25, 2017

Very dirty and noisy due to construction. You need to notify people when booking if any construction is happening during your stay at the hotel.

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Great Service

By

May 25, 2017

club

Excellent service and accommodations....Staff was well prepared and friendly.....Mary Beth is an asset and well aware of customer services

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Great Staff

By

May 24, 2017

The staff makes this hotel great! They were willing to go above and beyond to help everyone in our party!

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Poor property

By

May 24, 2017

platinumelite

I've stayed at many hotels using several "chains" but this property is among the very worst. It definitely does not live up to the quality that frequent travelers expect. This should not come as any surprise but if it does, that would disappoint me even more!

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Great Stay

By

May 22, 2017

club

The hotel was under construction, but it did not affect my visit at all. Great hotel.

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Stay in Pittsburgh area

By

May 21, 2017

Nice place to stay. I always feel like a valued guest
Staff is knowledgeable about the area and helpful when I need assistance with business center. Rooms are
Comfortable and I can sleep well. Staff personale are helpful and go out of their way to assist me when needed.

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Convenient and Close to Restaurants.

By

May 21, 2017

platinumelite

Enjoyed my stay here. However, I was not greeted like other HIE's and had to request the check in bonus points. (Typically, I am asked if I would rather have a "Goodie Bag" or Points).

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