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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 772 reviews
94%
Recommend This Property

Ratings Breakdown

772reviews

  • 5 Stars
    550
  • 4 Stars
    153
  • 3 Stars
    33
  • 2 Stars
    24
  • 1 Stars
    12

Nice Hotel, Poor Service

By

January 22, 2018

I have stayed at this property multiple times due to its proximity to JMU however, after my most recent stay I will not be back. This properties rates are usually about $15+ more than most hotels in Harrisonburg and I don't have a problem paying it however, I no longer believe it is worth the value. I booked this hotel for a last minute stay in a two queen room. Upon check-in, I asked if it was possible to receive a 1 king room instead. Given that the hotel was less then half full, and that I am Platinum Member, I believe my request should have been easily accommodated. However, the lady at the front desk said that it would be a few dollars extra. Really? I stay at IHG properties all the time and this really rubbed me the wrong way. In addition, my reward status was never recognized. While this is not a big deal, it is nice to receive something you "pay" for. I could have stayed at the hotel behind this property for 20% less that night, and I wish I would have saved my money. The rest of my stay was fine, however, trying to charge me extra for a 1 king room is ridiculous. I most likely will not be returning.

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