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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 671 reviews
94%
Recommend This Property

Ratings Breakdown

671reviews

  • 5 Stars
    481
  • 4 Stars
    128
  • 3 Stars
    27
  • 2 Stars
    24
  • 1 Stars
    11

Harrisonburg, VA Holiday Inn Express

By

August 21, 2017

We stayed at the above mentioned hotel for 8 days. The front desk staff was wonderful. However, it took the entire time to get the phone in the room to be fixed, finally the last night of the stay the phone was fixed. Housekeeping definitely needs to improve their service. Several days they didn't do any work to the room except to make sure there was toilet paper, and one shampoo, conditioner, body wash, bar soap for a total of three people! They rarely left towels in the room. Several days they didn't make the beds. Their service was pathetic. Now the front desk folks were really caring, especially when I had some medical problems occurring. They were even checking on me the next day to see if I was doing any better. Which I greatly appreciated. My family and I have been going to this hotel for the last four years for the fair. Sadly, I doubt that we will be going to this hotel in the future. We are discussing the possibility of going to a different hotel for next year.

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Great Service

By

August 20, 2017

club

There was a problem with the toilet and the staff was helpful in resolving the problem. The breakfast was excellent with many items to choose from. I especially liked the sausage gravy on a biscuit.

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A stop on the way home

By

August 18, 2017

club

This hotel is located right off the exit..with plenty of places to eat dinner.
The pool area is clean and well maintained.
The staff is friendly and ready to help in any way......
Just a nice, pleasant place to hang your hat for the night.

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Nicest HIexpress we have ever seen...beautiful property

By

August 17, 2017

club

Wonderful hotel with awesome amenities
Try it if you have a chance

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Nice Location, Clean Hotel

By

August 17, 2017

The Hotel is nice, the rooms are clean, Staff is friendly. Only downfall is VERY small Breakfast Area. Too small for Hotel of this size. We ate at Cracker Barrel across the street due to lack of sitting space in Breakfast Area.

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Great Staff and Room

By

August 16, 2017

club

Was very happy with check-in/check-out process, quick and efficient. Front desk staff morning and night were friendly and helpful and happily answered questions.
Room was comfortable and amenities were good as well. Great Pillows!! Breakfast was good, but a little crowded.

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Our stay Aug. 11, 2011

By

August 15, 2017

club

Noise was the absolutely the worst we have ever experienced at any Holiday Inn. Beds seemed to be clean however very uncomfortable.
There was no staff at the front desk when we checked out so we just left the keys and left. We never saw a breakfast bar attendant until we were leaving.

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Great place

By

August 14, 2017

Friendly staff, great location for travel along highway. Convienent to JMU and area restaurants.

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Good Night's Sleep

By

August 10, 2017

We have stayed in this hotel before and have always found it to be clean and very convenient for us.

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A good stop

By

August 10, 2017

Everything met or exceeded expectations. Convienient location off highway.

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Staff

By

August 08, 2017

platinumelite

The beds were not as comfortable as the newer hotels but they were fine. The staff was very accommodating.

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Great stay

By

August 07, 2017

club

Just the best place to stay. Nice and relaxing. Located near the highway and shopping. Great restaurants.

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