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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 599 reviews
86%
Recommend This Property

Ratings Breakdown

599reviews

  • 5 Stars
    326
  • 4 Stars
    155
  • 3 Stars
    57
  • 2 Stars
    28
  • 1 Stars
    33

Very Comfy Beds!

By

July 20, 2017

club

This hotel has the most comfortable beds of any hotel I have ever stayed in! I would have given them 5 stars, except for the hotel staff in charge of breakfast. Many guests were eating breakfast in the last 30 minutes it was offered, yet they would not replenish items that were gone, and they stood there waiting for the time to be up and them immediately began clearing everything away. If there are still guests eating, they should replenish items and wait for guests to finish eating before taking it all away.

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Air conditioner broken

By

July 17, 2017

We have NEVER complained about anything before but...We booked for originally Saturday night 7/15 for a college showcase lacrosse tournament. Once schedule of tournament came out we needed to book 7/14 Friday night as well. They would not honor the price we paid for Saturday and would also not allow us to use amy husbands military discount or AAA. So the room was VERY pricey for a hotel in the middle of an industrial park. That night we couldn't sleep because the air conditioner was broken and it was so hot and it made so much NOISE (like and airplane taking off) We did complain at the front desk but couldn't be moved because they said here were no other rooms available. They did say they would look at it the next morning and try and fix it. We left for the tournament extremely tired @ 7am. Upon returning back to the hotel @ 2pm we couldn't get into our room because they were removing the uint and replacing it. The repair man was extremely nice and trying to be as quick as possible. While we understand these things happen, it did create for a horrible nights sleep as well as it showed on the field with the lack of sleep my son had. He played well despite it but I know he was not in top condition and we pay a lot of money for these tournaments and it was unfortunate he couldn't play his best game when there were college recruits there for him personally. In addition, he missed some team activities upon our arrival back to the hotel because we couldn't get in our room due to the fact it was still being fixed, therefore he couldn't shower and change and meet his team. Needless to say this was not the best experience we have ever had at a Holiday Inn.... Very disappointed....

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Necessary stay

By

July 16, 2017

Front desk staff was extremely helpful, efficient and professional. High marks for their service. The facility is in the process of getting updates, which was inconvenient to the guests while this is being done.

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Long Island Overnight

By

July 14, 2017

Always choose IHG - best brand and best rewards program on the planet. Staff was very friendly, room was very comfortable and location to where I was conducting business was very convenient... I will be back!

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Well taken care of....

By

July 13, 2017

club

A good value with all the necessary features very well done and accessible.

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Great overall experience

By

July 13, 2017

club

No issues or problems - the definition of a good stay!

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Comfortable and Convenient

By

July 12, 2017

platinumelite

Great location right off of I-495. The staff is professional and friendly. The grounds and common areas were clean and neat. The beds in the room were very comfortable. Complimentary breakfast was better than most hotels.

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Great stay

By

July 09, 2017

I enjoyed relaxing in this room before a night out in the city with my friend who stayed in middle island the travel on LIRR was great into the city and easy to come back and get rest!

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Just to take a break

By

July 08, 2017

club

Wonderful I would recommend for everyone the staff is amazing the food was great rooms are very clean the pool was fabulous I hated to leave! Johna was my favorite staff member.

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Nice, centrally located.

By

July 07, 2017

club

We stayed for 9 nights. The bad: On 3 nights our room was either not serviced or not serviced completely. This was unusual in our experience with a HIE. The other was breakfast , whose are was usually messier than other HIE properties that we have stayed out. Coffee ran out one day (breakfast 101 - keep the coffee going and keep it hot), stirrers were hard to find at times and then there was the water leak behind the juice machine. Now the good: Ash at the front desk is a true gem. Very helpful and cordial without being patronizing. Cookies in the lobby at night another plus. The location to the LIE is also nice with easy-on-off. Yes, I would stay here again, but I hope they clean up the problem areas.

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Horrible! Dirty! Never go there again

By

July 06, 2017

club

The metal door frame to our room was cracked and you he to struggle to open and close the door. The shower floor was so badly stained that we had to lay down a hand towel to stand on while showering. There were very large permanent stains in the carpet. The neighbors were loud and yelling at 11pm and we had to complain to the front desk. Paint was chipping off the bathroom door and we found a large amount of long black hairs all over the bed spread and one pillow and neither my wife nor myself have black hair.

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Fresh room, relaxing

By

July 01, 2017

Ash (hope that's spelled right) at the front desk is a superstar - he knows just how to make a traveler feel welcome. A fine room, perfect in every respect except one - the bath had a "regular" shower head, not the typical Kohler Holiday Inn Express shower head (and also the cold water in the sink was merely a trickle). Otherwise, my room was great, with an abundance of pillows, thoughtfully-designed lighting options, and an unrivaled sunset view of the Long Island Expressway. Another plus is the inclusion of genuine New York bagels on the breakfast buffet - bravo! Alas, some of the other items were in need of replenishment.

Overall, a fine stay.

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