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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 814 reviews
89%
Recommend This Property

Ratings Breakdown

814reviews

  • 5 Stars
    457
  • 4 Stars
    236
  • 3 Stars
    72
  • 2 Stars
    29
  • 1 Stars
    20

Business in LA

By

June 27, 2017

This is the first time I have stayed at this Hotel. It is really close to LAX and were I was working during my stay. The Staff were very friendly, courteous and helpful. The hotel room was very clean and well furnished. I stay in many Holiday Inn facilities and this Hotel is very well cared for by the staff. The common areas as well as my room were maintained clean and inviting. I was always greeted upon entering or leaving. I would recommend this hotel to anyone staying in the LA Area.

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Beware Slow Shuttle Service

By

June 23, 2017

platinumelite

Advice to anyone who books here: call hotel for shuttle as soon as your plane lands. You will need all the time to taxi, deplane, get your luggage and go to the restroom before you go out to the curb for your shuttle. We saw multiple shuttles for other airports come and go before we were picked up. One hotel had at least 5 different shuttles stop before we were picked up, nearly an hour after we called.

Also, hotel staff do not anticipate your needs very well. We asked about how the room will accommodate 5 people. We were told that the sleep sofa would accommodate the 5th. Indeed it does, but the hotel staff did not anticipate that we would actually need sheets, blankets and a towel for the 5th person. So we had to go back to the desk to ask for said items. Hello? Why did we ask about it in the first place?!

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Great stay near airport

By

June 22, 2017

club

From the first moment there I was very impressed with the service and accommodations. The room looked great every day. The staff was extremely attentive and helpful. Everything felt up to date and fresh. I've been to holiday inn before and I returned for the service and stay. I was not disappointed.

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convenient location and comfortable place

By

June 21, 2017

It was a comforting time to stay at holiday inn hawthorne. The room was spacious and tidy. The breakfast selection were excellent.

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Weekender

By

June 19, 2017

club

Great hotel for the area, I travel alot and feel safe

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Hawthorne Holiday Inn Express

By

June 19, 2017

The hotel met all the high standards one would expect from the Holiday Inn family.

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Great room

By

June 19, 2017

platinumelite

Great room and service. Here on business and spent little time in the room

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Late Breakfast, Staff attitude

By

June 17, 2017

Staff was still setting up breakfast 1/2 hour after posted breakfast start time. Staff was unable to help me with rewards membership information. Poor attitude at front desk.

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Perfect for Business travel

By

June 16, 2017

good clean hotel, that catered to my requirement for a business travel hotel.

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great hotel.

By

June 16, 2017

platinumelite

Bed and room was very clean staffs were very kind.
Breakfast were noce like always.
Willing to stay again!!!

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Quiet and comfortable

By

June 14, 2017

club

The room is clean. It is quiet for good sleeping. With breakfast is great. The food is good but not great. Totally it is comfortable.

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部屋は綺麗だが、エアコンに問題あり

By

June 14, 2017

IHGステータス会員としてスイートルームへのUPGを行っていただいたが、エアコンの調子が悪く、急についたり消えたり、温度変更がうまく効かなかったりと少し困難があった。
しかし、ホテル自体はハイウェイからも近く、駐車場も料金に含まれている為、非常に利用しやすかった。

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