Rated 3.9 out of 5 by 150
Rated 1.0 out of 5.0 by lobofan1 Do not stay here
This hotel is so vastly out of character for the IHG brand. I have truly never had a bad experience within IHG until our stay at this hotel. One of the pillowcases had blood/hair on it, the refrigerator didn't work and had previous guests leftovers still in it, the clock was broken, and there were lightbulbs missing. I went to schedule the shuttle to the airport which was advertised on the hotel website and told they didn't have one. We had to make last minute plans late at night. The pool was so cloudy you couldn't even see the drain, there were dirty pool towels everywhere, and the rescue preservers were in the pool. At breakfast, an hour before breakfast was scheduled to end the cinnamon rolls were empty, the gravy, biscuits, and sausage were gone, the pancake batter needed refilled, and there were only 3 omelettes left. NO ONE EVER CAME AND REFILLED ANY OF IT. There was no one to be found until exactly at breakfast end when she magically appeared and started cleaning up the containers that had been empty for an hour. If you can stay ANYWHERE else or have time to change your plans before your stay, DO! It also felt like a shady neighborhood and was glad I wasn't traveling alone.
June 24, 2016
Rated 2.0 out of 5.0 by simairlinenet Slept well, but missed the mark in far too many areas
POSITIVES: Slept very comfortably, did not wake up once. Convenient location for St. Louis airport. NEGATIVES: Took me 10 minutes to check in (after calling someone else for support) due to a problem accessing my reservation to print the appropriate paperwork. Bed was not properly made. Air conditioning in room was not on prior to my arrival—95 F that day. Bathroom trash can was not emptied, and the bar of soap was clearly used. Front desk gave me the wrong wi-fi password. Tried to call the front desk to find the correct wi-fi password, but pressing “Front Desk” and 0 on the phone did not work. Night staff did not have email information for the hotel manager. At breakfast, dairy refrigerator remained locked.
June 22, 2016
Rated 1.0 out of 5.0 by Vacation traveler32 Wouldn't recommend
I very rarely write reviews of hotels, but this was one of the worst Holiday Inn Express that I have ever stayed in. My family was driving up late in the evening to stay close by the airport and catch a flight the next day. When searching for a room online I noticed a "park and fly" rate that included 8 nights parking. We were going to be gone much longer than 8 days, so I called the hotel and ask the employee if we could just pay for each additional day over the 8 days. He had no idea there even was a park and fly rate and said that he would have to ask his manager even though he couldn't do that until we would already be checked out. I also asked the lady at the front desk the same question the next morning before we checked out. She had a similar response. After asking and getting her response, I said never mind, we'll just pay for airport parking. Her response, was, "ok, good idea".
I normally really like the Holiday Inn Express breakfast, but almost everything was out when I went to get breakfast. We had arrived very late the night before breakfast, so I didn't make it to breakfast until about 50 minutes before they were supposed to shut it down. They were nearly out of cinnamon rolls, eggs, and sausage. Even though breakfast was supposed to continue for another 50 minutes, the only thing that I saw them bring back out was cinnamon rolls. The dining room trash was also overflowing with trash just stacked on top of the trash can.
June 22, 2016
Rated 5.0 out of 5.0 by b101bob Front desk employee was great and a pleasure to check in with
Excellent stay would stay at the location again the employee at check in was fantastic wish I could have her attitude in all the hotels I stay in
June 1, 2016
Rated 1.0 out of 5.0 by do88ie Inattentive staff
Did not get the feeling the staff wanted to be there. I would not recommend this hotel. I have never had a poor visit at a Holiday Inn Express until now.
May 25, 2016
Rated 3.0 out of 5.0 by Ranron22 Not What I Expect from Holiday Inn Express
Large room and clean but entire facility felt very dated. Breakfast was just not good.
May 24, 2016
Rated 4.0 out of 5.0 by carebear136 Nice place to stay
We enjoyed our stay overall. There were just a few issues that detracted from our experience. The breakfast items were not kept fresh. The eggs were crusty and it was an unpleasant experience. The sausage was dried out. In our room we ran out of tissues and toilet paper and had to ask for more at the front desk.
May 23, 2016
Rated 4.0 out of 5.0 by kimo32 great breakfast
the food was hot and they had plenty of it and a very friendly staff.
May 17, 2016