Luxury 4 diamonds hotel's, fully new renovated, the unique one of its kind on the island. Located in one of the best location on Cozumel's Island, the amazing view of the Caribbean sea, ease access to the natural reef , you'll be able to enjoy the rich marine life and multicolors fishes just a few meters of the sea shore.
beds were lumpy. sun comes in past curtains. room was clean very clean hotel[Less]
Very pleased with our stay. Room good size, beds VERY comfortable, staff courteous and friendly, Only two suggestions: better water pressure and soap dish. There is nowhere to put your soap except[More]
the shower floor.
Breakfast: I get it that it's free, so I'm not complaining, but just a little more variety would go a long way, specifically, some more protein (bacon, sausage) would be great.
Front desk agents very friendly and helpful, but should be empowered to take care of small problems. When I arrived found error in my reservation, nothing major, instead of 8 days, was only down for 4 according to the system. The agent was happy to fix the number of days, but was unable to do so at the original rate. If I wanted the same rate, I had to call central reservations. Even then, I had to speak to a supervisor because the res agent could not find/fix the problem. Fortunately the supervisor was able to fix the problem.
Overall, enjoyed my stay and would highly recommend. [Less]
Excellent option for Bed and Breakfast (in my case)
Great location and nice staff; we don't use the amenities the hotel has, since we spent the days at the close by parks. Price was right and rooms were clean![Less]
Another relaxing holiday
Another memorable return to the beauty and peace of the Presidente Cozumel - very relaxing and peaceful week of diving, sunbathing and relaxing. Rooms very comfortable, good lunches on the beach,[More]
dinners at Alfredos and Napa Grill (great steaks) and really great diving with ScubaDu - areas for improvement are the quality of food at dinner in the palapa (poor) and the almost rude check out service. All the staff were brilliant but were let down by the reception desk! [Less]
By Carol 81
Presidente Intercontinental Cozumel
We had the best vacation thanks to this hotel. The resort is beautiful and the staff are the best I've ever seen. Everyone was so friendly and accommodating. The guys at the restaurant and on the[More]
beach were fun and hardworking. Now that we are back we really miss seeing them. [Less]
Been coming here for the last 4 years in a row. Great service and location. Food is outstanding but pricey. I guess you can say you get what you pay for. I practically live at IHG properties as I[More]
travel a lot. been trying for upgrades to a suite here with no luck. Spire and Ambassador status here has no meaning so don't waste your points or money on an ambassador status unless you stay at other Presidentes. With other Presidentes I am treated above and beyond what I expect, here in Cozumel it is about how much more money they can get out of you at the moment and not your loyalty. Next year going to stay at another resort and see how that goes. [Less]