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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 479 reviews
88%
Recommend This Property

Ratings Breakdown

479reviews

  • 5 Stars
    301
  • 4 Stars
    99
  • 3 Stars
    38
  • 2 Stars
    27
  • 1 Stars
    14

Not what I expect from a Holiday Inn Express

By

November 23, 2017

I would rate this experience about par for a 1 star chain, definitely sub-par for HIE.
Cleanliness - The room was not filthy but it was far from clean. There was a couch in the room that should have been put to the curb 2 years ago. Bathroom was not filthy but again, far from clean. There were a couple cheerios on the floor in the corner.
This room could use about 4 hours of deep cleaning!!

The carpet was fairly new but the rest of the room suffered greatly and was in dire need of upgrading. The bathroom had quite a bit of water damage and this room is on the top floor.

We came back to the room in the evening after being gone all day and no housekeeping??!!??!!
The front desk was quick to bring up towels and apologized but I would have expected a housekeeping visit sometime during the day.

Wifi - Mediocre speeds, about 3G, when there was even any internet access at all. I had to call the front desk to complain, then some guy from "tech support" called back and was blaming my iPhone for not connecting. Sorry, 5 phones and a laptop and none could connect. Sorry, that's on your end.. After I refused to re-boot my phone, he finally admitted that he could not access the hotel gateway then blamed the ISP. Even as I write this review, they have lost internet twice. So sad..

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