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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4,4

based on 826 reviews
90%
Recommend This Property

Ratings Breakdown

826reviews

  • 5 Stars
    536
  • 4 Stars
    179
  • 3 Stars
    58
  • 2 Stars
    25
  • 1 Stars
    28

Nice...

By

Agosto 16, 2017

Check in with Mr.Santiago was the worst...but after that experience everything was great as always.

Front end manager Mrs Q took good care of me. THANKS MRS Q!!

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Affordable stay outside of Chicago

By

Agosto 15, 2017

club

Had weeklong stay to visit relatives and see Chicago. Comfortable, clean rooms for our party of 4. Rooms include small frig, microwave, free wifi and plenty of plugs. The free breakfast had lots of variety for our weeklong stay. Loved the pancake machine and omelets. Staff was accommodating and even faxed papers for my sister who had an emergency come up during our stay. Only complaints were they did not honor our early check-in request. Seems no rooms were ready before 3:30pm. Also, they only provided 3 sets of towels even though we had 4 staying in the room. They front desk would give us the additional set, but even writing a reminder note in the room did not seem to help. I would recommend this hotel if you are not only going into downtown Chicago.

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Relaxing

By

Agosto 15, 2017

club

It was great I could sleep like a baby. The peace that I felt was wonderful. The front desk person was great when I needed something. Ok

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Clean and Convenient from Airport

By

Agosto 14, 2017

club

Comfortable hotel short drive from airport. Was a good location for someone who planned on traveling in to Chicago in the morning. Only complaint was parking. The night I stayed, there were no available parking spots at the hotel. Parked in the strip mall next door. Not sure if this is normally an issue though.

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room size and bed issues

By

Agosto 12, 2017

club

Rooms too small for 6 people. Hide-a-bed was shot. and unusable.

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Dirty room 311

By

Agosto 09, 2017

club

After requesting that our bed linens be changed, they did not change all of the pillowcases leaving us with stained ones. The bedskirt was stained and there was a bug in the bathroom.

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Shopping convience

By

Agosto 05, 2017

club

The hotel environment was clean, comfortable, and the hotel staff were friendly. Access to shuttle and surrounding areas was efficient and accommodating to the needs of my family. Food was good and there was a variety for all members of my family. Shopping area provided my family with options to buy food, store food, and heat it up later in the day. Access to fridge and microwave was an added plus. So was the Keurig coffee pot.

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Great Hotel

By

Agosto 05, 2017

Awesome staff, Clean room, great chocies for breakfast

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Friendly staff

By

Agosto 05, 2017

Very helpful staff nothing too much trouble made you feel really st home and very comfortable

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comfy bed and great service

By

Agosto 04, 2017

Traveling to the area for a family member who was having surgery in downtown Chicago.

The room was a great value and near downtown with the downtown prices.

Staff was very efficient, clean and comfortable beds. In room coffee K cup was awesome.

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Great Service

By

Agosto 03, 2017

platinumelite

Muy buen servicio, llegue de emergencia a chicago sin reservacion y me dieron mi cuarto sin problemas

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Home

By

Agosto 02, 2017

club

Amazing had a good time. My stay was relaxing and staff was friendly. Xoxoxoxoxxo

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