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Holiday Inn Express & Suites Chicago West-O'Hare Arpt Area

200 South Mannheim Road , Hillside, Illinois 60162

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 985 reviews
89%
Recommend This Property

Ratings Breakdown

985reviews

  • 5 Stars
    626
  • 4 Stars
    213
  • 3 Stars
    74
  • 2 Stars
    34
  • 1 Stars
    38

Total disappointment

By

April 17, 2018

First of all I always stay at Holiday inn Express. The rooms are clean, breakfast is good, prices are decent. Not true this time. Check in was lengthy with only 1 guest in front of me, the room was disgusting with stains on the furniture including the lamp shades! Carpet was nasty, no pool towels even though there were only a few kids in there. Breakfast was a joke. Not enough food and it ended at 9:30 am when they shut the lights off in the dining area! For food we had to ASK the staff and they handes us some bread to toast. The pancake machine was broken and the cinnamon rolls were ice cold. And, we were unable to use the community room ( Not a banquet room) the evening before because they rented it out for a baby shower. I will not be staying there again!

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