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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 398 reviews
81%
Recommend This Property

Ratings Breakdown

398reviews

  • 5 Stars
    216
  • 4 Stars
    95
  • 3 Stars
    32
  • 2 Stars
    28
  • 1 Stars
    27

Family of 4

By

May 18, 2017

Friendly staff and great M&M cookies to welcome guests. Our room had a odd smell like the guest before us smoked in it. The entrance light bulb was out as well as another light bulb. The last thing we want to do after a long day of travel is walk back downstairs and request another room with 2 kids in tow so we stayed in this room anyway. I guess we could have called and gotten the light bulbs replaced but there again we were exhausted and really the room should have been guest ready. Despite the awesome staff I don't believe we will stay at this hotel on our return home.

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Weekend Stay

By

May 17, 2017

club

I would not recommend this hotel or stay again. Room and pool were not clean. Took multiple attempts to reach front desk by phone and in person. Fitness center is a joke. Treadmill was old and did not work properly, weights were only a smith machine and plates.

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Polite.

By

May 15, 2017

club

Great stay, great staff. Morning breakfast suprising for a continental breakfast. Only problem i had was the mattress seemed to float, not really anchored to the frame.

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very pleasant stay

By

May 12, 2017

club

room was clean, breakfast was very good, staff was very pleasant . the location with close proximity to dining was also a plus.

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Hillview with CECE

By

May 11, 2017

Overall good night of rest and relaxation. I can't wait to stay here again when I visit friends later this spring.

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Great pool

By

May 10, 2017

I reallly liked the staff. They were very nice and helped out a lot.

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Stay here if you can

By

May 10, 2017

club

This hotel was one of the only rooms found for Ky derby. Rates just went down and boy did we get lucky!! The rooms were amazing and so very clean. She sheets felt like they were ironed before they were put on the bed! Better than at home... more like at grandmas

Satisfied

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Exceptional service

By

May 09, 2017

club

The service by all personnel was exceptional at this hotel. The comfort of the beds was non-existent. I think they might want to look into new mattresses at this hotel. Regardless, we still enjoyed our stay.

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Welcome Bonus Points

By

May 08, 2017

This location does not like to award these points! Called front desk a week after the stay and was promised they would get them in place. Still have not received them. Just submitted a claim to IHG. Terrible way to treat a guest for what was a pretty good stay, but makes me give the owner a low score!

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My 2nd stay was not up to par

By

May 05, 2017

platinumelite

Had a morning meeting in Nashville and used this hotel to sleep because I was unable to drive the full length. I've stayed at his hotel before and was fine, however they put a plastic mattress cover on each bed in the room and was not comfortable. My goal was to get 6 hours of quality sleep and that didn't happen.

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Perfectly Adequate

By

April 25, 2017

This Holiday Inn Express was older and needed a little attention to upkeep. The staff was pleasant and the breakfast was good. I do love their cinnamon rolls!
If it is less than other surrounding properties, I would stay here again. It just needed a bit of an upkeep refresh.

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Not happy

By

April 24, 2017

Very disappointed.. Second stay at this location in 8 days. Welcome points not added to my account. Had to call rewards club to get them added to my account.

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