Rated 4.2 out of 5 by 228
Rated 4.0 out of 5.0 by M4rty78 Convenient location and great service
Hotel staff was very helpful. Location of hotel was great. Room was very clean an comfortable. Room rate was average, a little more than what should have been charged.
April 14, 2015
Rated 5.0 out of 5.0 by BillyBobTexas Quiet and Comfortable
Good size room and very comfortable bed. Amenities were good. Room a little high priced but very clean and comfortable.
April 7, 2015
Rated 1.0 out of 5.0 by Maddy81 Wasted a rewards night
I've stayed in Holiday Inn's across the nation. It is my go to for business and leisure, however this one was a huge disappointment. I made a reservation using my rewards for 4 people (2 adults, 2 children). We were utterly disappointed. The room was a "suite" but barely large enough for 3. The "pull out" was a small, one person futon. We were provided a roll away for our 2nd child however, there was no space in the room to put it. We had to move furniture to squeeze it in and ended up walking over it the entire stay. Also, the room was only set up for 3 people. We had to request extra supplies. There was only 1 staff on duty so we had to get everything ourselves each time to include the roll away bed. The breakfast the next morning was not good. The staff was not knowledgeable either and the room was dusty. Several items I've come accustomed to at this chain were either not available or not good. Very disappointed that I wasted a reward night I could have used at a better IHG hotel.
April 6, 2015
Rated 5.0 out of 5.0 by Square Root quiet
easy to get to/from M.D. Anderson Cancer Center.
April 2, 2015
Rated 4.0 out of 5.0 by kennie Great location but hotel in transition
I have had better experiences staying at this hotel in the past. As it appears, there must be a new owner taking over who isn't up to speed on keeping the quality at the previous owner's level. It wasn't terrible and I expect improvements over the next few months as the new owner becomes accustomed and knowledgeable about the property. I well definitely stay here again.
April 1, 2015
Rated 2.0 out of 5.0 by gihshewahshewant Disappointing Holiday Inn Express
Staff not as professionally attired and/or trained/disciplined as others I have been to. Shoddy furniture and fittings, Poor renovation (re-painting, replacement of fittings e.g.hooks, screws vents etc.
Mattress needs to change, key card gave trouble. Food is adequate. Not value for money. Have been to much better for same or lower rates.
March 31, 2015
Rated 5.0 out of 5.0 by Bill WWW Good value for the money
Nice staff. Nice breakfast. Quiet stay. The room was quiet and I had a very nice relaxing sleep.
March 27, 2015
Rated 5.0 out of 5.0 by Hamp51 Comfortable bed and close to Medical Center
Holiday Inn Express is close to the Medical Center and we like having a refrigerator and microwave in our room. The free breakfast is adequate.
March 26, 2015