Rated 3.9 out of 5 by 241
Rated 5.0 out of 5.0 by Trish J Airport Overnight
I chose this hotel due to the close proximity to the airport. The rooms were clean, the front desk staff was very nice.
April 20, 2016
Rated 2.0 out of 5.0 by breedld Until they Improve, stay at the other HI Express
This property has potential but it's not there. The front desk staff are rarely around and when they are there, not friendly at all, and I'm a nice guy. Towels are an apparent commodity at this location so use them sparingly as you won't get more. The coffee was good and the food was ok. Don't get thirsty for water here because you're not going to find it without limes in it. Will I stay this one again? Only in a pinch, there is one a few exits down, I'll use that one next. Overall, I walked away not angry, just disappointed.
April 20, 2016
Rated 1.0 out of 5.0 by Cowboy84 staff unresponsive
The phone did not work in the room; fitness equipment inoperable; light bulbs out in bathroom; no milk or half and half for coffee; only 2 clean towels left by housekeeping with 4 guests in the room. No attempt by staff to correct.
April 13, 2016
Rated 1.0 out of 5.0 by PamF staff unresponsive
fitness center equipment not working.
phone in room not working.
light bulbs in bathroom were out
no milk or half and half at breakfast
not enough towels for four guests
shower curtain detached from wall
April 13, 2016
Rated 3.0 out of 5.0 by Kingwood again Back to Kingwood
We stayed here two nights.
Made reservation 10 days prior to arriving and called the day before requesting 1st floor. Arrived had me on the 3rd floor, but quickly changed it for us.
The girl at the front desk was very nice @ check-in. The room was somewhat clean (6 out of 10), the shower got hot really quickly, but the shower head and the sink leaves little to be desired!! The room doesn’t have the look or feel of a Holiday inn express. Felt like a renovated hotel.
There wasn't a bath mat in the bathroom when we got there. Not a big deal, just had to get some from the front desk. (She acted like she didn’t know what that was) so asked for extra towels.
The reason I only gave 3 stars is because of the breakfast, Bathroom/ Room itself.
Pro: check in/ check out service was fine. Outside looks great lobby and pool area very nice. Large bed, sheets clean.
Con; cheap breakfast 7-11 store cakes/ muffins ect ..Little bitty ice machine hid on 3 floor behind elevator, the bathroom! It just over all feel wasn’t Holiday inn quality I’m use to.
April 6, 2016
Rated 5.0 out of 5.0 by wireless2 Great location to Kingwood. Hotel Manager helped make our stay!
We loved the location! The purpose of our trip was house hunting in the area. We will definitely stay at this location again.
March 30, 2016
Rated 2.0 out of 5.0 by upataw unfriendly front desk
I wont be staying there again. the front desk people are the most unfriendly and very rude.
March 27, 2016
Rated 5.0 out of 5.0 by Donna8976 spring break leisure time
nice and relaxing ....beds and pillows nice...rooms nice and clean
March 23, 2016