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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 310 reviews
78%
Recommend This Property

Ratings Breakdown

310reviews

  • 5 Stars
    158
  • 4 Stars
    64
  • 3 Stars
    31
  • 2 Stars
    30
  • 1 Stars
    27

Clean - friendly staff - restaurant located in property

By

June 22, 2017

club

Recommend you check to see if a ball team is staying - they ruined our pool experience

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Alternate to a hot house

By

June 21, 2017

We live nearby and our AC system failed. The 1st night we stayed at another, (closer), hotel. Bad experience with cooling the room when we arrived, (after 10PM).

So we came to this hotel on the 2nd night. The room was so comfortable from the 1st minute we walked in. It was as if the hotel knows the Houston heat and has the room comfortable for their guests. Cant stress enough how comfortable we felt.

I ordered up a couple of firm pillows from the front desk. When they were delivered, the hotel employee refused the tip! I've never seen that before.

The biggest surprise was the breakfast, which was included. Lots of options and very tasty. The area clean and comfortable. The attendant working the area was friendly and obviously proud of his work.

Great Job Holiday Inn!!!! We'll come back to this location and others as we travel around.

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Smell in room

By

June 19, 2017

club

The room smelled like urination. My saving have was that I had my diffuser with me and had to run it in order to keep from being sick.

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Hotel

By

June 19, 2017

platinumelite

The hotel is clean and the staff is very courteous.

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get ready for a really hot shower

By

June 16, 2017

club

shower hot water was scalding. and don't bother RSVPing for an early check-in, they don't honor it. We came in at 2:30, and was told that our room wasn't ready, that it would be ready until after 3.

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Clean Rooms and Breakfast areas

By

June 13, 2017

club

For the price and conveniences this hotel was clean

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Excellent Stay in Kingswood Area

By

June 10, 2017

club

Excellent Stay in Kingswood Area. Convenient to Medical Center, excellent value!

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Good Hotel at a reasonable price.

By

June 10, 2017

I stayed here one night for business. The hotel is in a good location near many restaurants. The room and clean and comfortable. Finally, the rate was reasonable for the area.

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Comfortable bed and great staff

By

June 05, 2017

club

Really enjoyed my stay and slept well. Wifi needs improvement other than that it was great. I would recommend it to others. Plus it's close to the mall and different places to eat.

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The Staff are the Best Anywhere

By

June 01, 2017

club

Typical older HI Express. The STAFF deserves all the credit for exceeding any hotel expectations!! I was here, with my daughter for 5 weeks and the staff were the most considerate people ever. The stay was not business or pleasure-it revolved around a loved one and Alzheimer's. The collective group of staff made this journey easier. Most caring and genuinely concerned folks ever at a hotel!!!!!
Honestly feel like I'm out of touch with special friends.

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Great service

By

May 30, 2017

club

Each time we've stayed in this facility we've enjoyed it. My husband will not stay in any of the newer hotels in the area.

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Noise

By

May 11, 2017

club

Air conditioner noise kept me awake. Sounded like a dump truck with no muffler. Noticed outside air conditioners sounded the same. Have never heard such loud air conditioners in any hotel.

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