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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.3

based on 432 reviews
86%
Recommend This Property

Ratings Breakdown

432reviews

  • 5 Stars
    253
  • 4 Stars
    109
  • 3 Stars
    28
  • 2 Stars
    19
  • 1 Stars
    23

Great Staff-very friendly and professional.

By

April 23, 2017

I would highly recommend this hotel when traveling through Houston or doing business on the west side. Very easy access to the medical center if staying for that reason.

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Remodel nice: quality of sleep horrible

By

April 20, 2017

First, the kudos: the room looked great, classy, roomy, very nice.

Second, check in was a super breeze: never had it done so fast, friendly, and efficiently. Walked up, handed over my CC and license, and within 30 seconds, I was signing my paper, and had my keys. Wow!

Third: Chocolate milk at the breakfast bar! OMG, how nice a treat!

Now, the bad: The AC/Heater in the room was noisy, and rattled, a lot. Had to turn it off, because the noise was distracting. Unfortunately, that simply allowed the traffic noise from the interstate (about 50' away) to roar into my room all night long. I checked three times to make sure my window was, in fact, closed, and it was. The road sounds were horrible. Luckily, I carry ear plugs as part of my PPE for work, so.., borrowed those from my hard hat/kit, and got some sleep, but could still hear jake brakes, loud mufflers, etc., throughout the night.

More "bad": breakfast. I am usually happy with HIE breakfast: grab some OJ, bacon/sausage, eggs, and a cinnamon roll, and I am a happy camper. Not so much, here.... No Orange Juice (the machine simply was not working, not sure why). Grabbed a sausage (real pork, thanks for that option), but the eggs were omelettes... two kinds, but both were omelettes. I don't care for cheese (which both had), and I certainly don't like other things adulterating my scrambled eggs (like peppers, tomatoes, onions, etc.).

Oh well.. Chocolate milk and cinnamon roll almost make up for it.

Bottom line: nice, clean hotel, right where I needed to be for work, super efficient staff, Chocolate milk for breakfast, but... I will not be staying there again in Houston, I can't go without sleep like I had to the past two nights. I'll find another HIE when I return. Sorry.

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OVERCHARGED

By

April 12, 2017

club

Charged twice and caused NSF charge at our bank. Still do not have credit in our bank account

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Loved it

By

April 12, 2017

club

Will be back there again. One of the best hotels i stayed in.

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convience

By

April 02, 2017

club

always have my guests stay here for convience for my driving

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Great Stay

By

March 30, 2017

club

This hotel is newly remodeled. Rooms are very simple, but modern and highly functional. We requested a room away from the highway, and it was very quiet. It had everything we needed (mini fridge, microwave, small coffee maker). The room had a very clean feel. The only thing that we didn't like too much was the noise of the power flush in the toilet. It was super loud. We enjoyed the indoor pool, which was nice and warm. Air conditioner worked great. Breakfast was okay with some warm food (including an automatic pancake machine). We thought the breakfast room was too small. One morning we had to wait on a table. They only have about nine tables or so, and they are all very close together, but it's manageable. The staff was super nice except for the lady in the breakfast room. She didn't seem to be too outgoing, but was doing her job.

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Great Location

By

March 23, 2017

club

This place was affordable, clean, and has a great location!

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Our trip

By

March 22, 2017

Great Experience as always! Anytime I visit Houston this is where I stay.

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Houston Visit

By

March 22, 2017

club

We've stayed at this hotel in the past and have always been pleased with their service.

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Solid place to stay

By

March 20, 2017

platinumelite

Would stay again when visiting Houston. Check in went well, room was clean and breakfast was fine.

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Great service

By

March 20, 2017

club

great hotel management very friendly. love staying at holiday express rooms are always clean and bed are very comfortable. Plan on staying at a holiday express on my summer vacation to San diego.

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Great value at a close-in location

By

March 18, 2017

platinumelite

The Memorial area Holiday Inn Express continues to be upgraded throughout and is an easy choice for the business traveler or leisure seeking tourist. The rooms are fresh and high quality. The staff is friendly and knowledgeable. The breakfast was complete and well served.

You cannot miss with this choice of hotels.

Posted byHotelStaff
March 20, 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and found our location convenient. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Dax D GM
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