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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 543 reviews
90%
Recommend This Property

Ratings Breakdown

543reviews

  • 5 Stars
    298
  • 4 Stars
    154
  • 3 Stars
    50
  • 2 Stars
    26
  • 1 Stars
    15

A hotel which doesn't consider a good night's sleep to be important.

By

May 23, 2017

Rooms in this hotel are slightly dated: certainly, the beds are past their best and cannot compare to those even budget rivals boast.

At about 22.15 II heard noise from an adjoining room or floor, which lasted some time. I telephoned reception to ask what was happening, to be told that hotel staff were moving furniture. Despite telling the receptionist that this noise had woken me up, I was nevertheless told that it would continue for another 20 minutes. It went on longer than that and I called again, this time to receive a half hearted apology from a junior manager, who, disappointingly, could not grasp the basic concept that guests were entitled to an uninterrupted night's sleep.

There would be no general manager available the next day, nor has anyone contacted me.

Do not be seduced by a hotel which looks superficially good. There are better options in the area.

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beach.

By

May 23, 2017

club

A late booking but what a great friendly reception from the staff. Fast efficient check in, comfortable rooms and only a couple of minutes to the vast empty beach.

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Breakfast comment

By

May 19, 2017

Suggest your check-in staff give guests a breakfast menu with clear reference to times breakfast available.

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Perfect overnight stop

By

May 18, 2017

club

A comfortable, modern accessible hotel. The breakfast self service area is very small, especially at busy times, but a good breakfast choice.

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nice quiet hotel

By

May 17, 2017

club

Good position for town centre just around the corner.

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Excellent customer service!!!

By

May 15, 2017

club

Always a warm and friendly greeting from staff at Holiday Inn Express, Hoylake. I would recommend for business users. Very good hotel in terms of value for money. Pet friendly which is a brilliant plus. Terrific showers, though rooms are relatively basic they have everything you need. From a ladies perspective, the lighting in the bathroom/room is dreadful for applying make up, etc but that's only a very minor grumble. Has an adjoining Italian restaurant which is handy!

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Weekday break

By

May 14, 2017

Hotel has improved both its standard of cleanliness and service and gave very good value for money.

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Excellent stay close to Hoylake, Wirral

By

May 13, 2017

club

Excellent stay close to the beach and town and brilliant position for the station and Liverpool.

The room was clean however we did have issues with the internet connection!

Breakfast was adequate

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Handy little place to stay

By

May 13, 2017

club

Had a lovely little break for my birthday...great location for travel to Liverpool by train and a day out to Chester zoo...Hotel is nice and clean .
Although i found at breakfast time the cleanliness of the tables was not up to your usual standards and had to wipe them before commencing eating.
But overall we could not fault our stay and will return in the future.

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No i agreed to do a survey, that was all

By

May 12, 2017

club

No i agreed to do a survey, that was all i'm not doing this

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Modern Hotel

By

May 11, 2017

We stay at this hotel quite often.
The staff are always friendly

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Fit for purpose room and bathroom

By

May 11, 2017

club

I only slept , showered ( both good ) and had breakfast ( average) but decor / atmosphere good..

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