Rated 4.0 out of 5 by 56
Rated 4.0 out of 5.0 by Lymarie Overall was pretty good
Staff at the front desk was good with the exception of one young lady, that I failed to get her name (my bad), She was extraordinary because she always had a smile on her face, greet you at all times and demonstrated to genuinely and really enjoy her job, helping customers.
If she's reading this review, she should know, who she is because I told her. She was great from day one.
July 5, 2014
Rated 1.0 out of 5.0 by Carr84 Horrible experience!
Upon arrival we found a dead roach. We called down to front desk to let them know and to be moved. The staff (I think her name was Raissa) she was very nasty to roommate in her response. How do you get upset with us because we found the roach?!! Horrible customer service skills!! She was bubbly and smiling upon check in but that changed VERY QUICKLY when we notified her of out bug issue! Requested a suite for the problem/inconvenience and she was very nasty in that response! She said "well I can't just put you in a suite! I will put u in another room but u can't get a suite!" With an attitude. My roommate spoke with a manager the next day and he said well what do you want me to do, we were just over it by then (his response as well) and just said speak with her about how she talks to her guests with issues and customer service skills. There was another young lady who helped her that night, I think her name was Diane, a young girl about 20 or 21yrs old she has 2 kids (she spoke to us during this madness) she was very nice and understanding! I called ahead to put my platinum reward number on the room and I wasn't even recognized as such upon check in!
July 2, 2014
Rated 4.0 out of 5.0 by MountainMan2 Decent location
Room was comfortable. Bed VERY comfortable. Good lighting. Breakfast was good. Security extreme.
Not ALL TV channels listed on their card work.
Internet service is spotty and I think it is limited on the amount of data you can send/receive as it always died after about an hour of good service.
DON'T park in the single space out front as it is reserved for their shuttle bus, NOT marked as such but they will ask you to move. So much for the convenience of the customer.
Oh yeah if you order out for delivery be prepared to go to the lobby to retrieve your food. They won't allow delivery to rooms but no where is this stated.
June 29, 2014