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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 649 reviews
88%
Recommend This Property

Ratings Breakdown

649reviews

  • 5 Stars
    392
  • 4 Stars
    139
  • 3 Stars
    62
  • 2 Stars
    33
  • 1 Stars
    23

Little disappointed

By

August 23, 2017

I made a reservation for this location when my grandparents air condition went out and decided to use some points to get a room so we didn't have to sleep in a hot house. Upon arrival the person that night was very nice and very respectful and attended to any needs that I wanted. Upon entering the room, you could tell that it was a very old hotel room by the type of furniture as well as sheets that was on the bed. It also had a sort of musty smell to it. I was disappointed to see that there was no Ethernet cable plug in, which I definitely think they should consider adding, as lets face it.. hotel Wi-Fi isn't very good unless they're not very full. There was some obvious stains on the floors as well as on the furniture its self. The bathroom was cleaned except a little spot on the wall of which I am very positive was feces. The furniture in the lobby was very outdated and needs to be replaced as you can tell its being rubbed off and the coloring was flaking off. The breakfast girl that next morning was rude and disgusting with some people including my friend. He dropped a tiny bit of gravy on the floor and she told him you dropped it you clean it up, you do not talk to people that way. Other then that it was an okay stay, however disappointing because we decided to give this place a test run too as we were gonna stay there for a week because they have a good weekly rate, but not anymore.

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Breakfast area

By

August 22, 2017

club

The lobby and breakfast area needs cleaning and updating. Carpet was terribly stained and chairs were worn and frayed.

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Shuttle down- No call

By

August 21, 2017

Failed to call guest prior to landing that shuttle was down.
When called about this, staff took no responsibility for not notifying guest. Response was as if she did not care.

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Over priced and breakfast not as advertised s they closed early.

By

August 16, 2017

club

Nice room but over priced. Breakfast esnded before advertised end time.

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Extremely satisfied

By

August 15, 2017

club

I enjoyed the stay very much! If I am in the are I will definitely stay here!!

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Much-needed trip

By

August 13, 2017

My kids and I had the family package which included the zoo and the Children's Museum we had an amazing time

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Indy south

By

August 12, 2017

Comfortable beds, quiet area, and staff goes out of their way to accommodate

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In town for business

By

August 12, 2017

platinumelite

The hotel staff was wonderful. Everything was clean and the breakfast was good.

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Good Customer Service

By

August 11, 2017

platinumelite

Staff member at the front desk was both pleasant and helpful.

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Great staff and service

By

August 10, 2017

club

Great place to stay when you are visiting the Indianapolis Zoo and Children's Museum. They have a wonderful package with tickets included. Staff was very friendly and greeted us upon arrival. Later they shared some local places to eat that were great!

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Customer Service Top Notch

By

August 09, 2017

club

We stayed as a softball group with 22 girls. I was treated with the upmost respect and I could not have been happier with the accommodations that were made for my entire group. Can't wait to stay again ❤️

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Nice hotel

By

August 09, 2017

Nice hotel for overnight stay. Pool area is nice!

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