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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.2

based on 397 reviews
82%
Recommend This Property

Ratings Breakdown

397reviews

  • 5 Stars
    219
  • 4 Stars
    94
  • 3 Stars
    38
  • 2 Stars
    25
  • 1 Stars
    21

Staff unprofessional

By

June 23, 2017

Staff seemed put off at check-in, and at check-out when asked to add my rewards number to the reservation.

1 desk member appeared to be training another desk member at check-out. The staff members appeared to be quarreling about something. Unprofessional experience - Definitely NOT what I am accustomed to at Holiday Inn Express properties.

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Business stay

By

June 19, 2017

club

Good room for the price, very good breakfast. My typical hotel was booked so I would use this as a back-up whenever needed.

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Poor training

By

June 19, 2017

I should have been welcomed as a Platinum member and told my room was ready early as requested. Instead, I was told it was check out time and what was I doing here. From there, a more reasonable person showed up to take charge. A couple of days later I stayed again and this time there were no upgrades available for Platinum members, even though the parking lot was fairly empty. I didn't even get a fridge. At least the first night I got a fridge.

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Great stay at Holiday Inn Express

By

June 19, 2017

Great time at Holiday Inn Express. I have stayed at othe Holiday Inns at Big Rapids, MI and in Appleton, Wisconsin with great reviews.

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Nice hotel but AC unit noise was horrible

By

June 13, 2017

club

Didn't sleep at all. Kids in the halls very late making lots of noise. The AC unit would wake us up every time the unit came on during the night.

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See previous

By

June 10, 2017

club

Bugs in bathroom. Shower won't drain. Pool over chlorinated. Armed off duty police for security. Pool over chlorinated. Hot to out of service. Floors need vacuumed. Staff not friendly.

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Helpful staff, comfortable bed.

By

June 10, 2017

club

Had a problem with the door key reader, but it was taken care of quickly.
The beds and pillows are very comfy.
Did not have a fridge, something I'm used to having.
Breakfast selections are good!

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Bad experience

By

June 07, 2017

club

This was a very bad experience. I have stayed at many Holiday Inn Express and this by far was the worst.

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room stafff

By

June 07, 2017

they did not clean my room, no frig., no microwave,no towels,cleaning staff must quit by 10 on fridays

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Hotel

By

June 04, 2017

platinumelite

The room was small. It needs a few updates. The staff was helpful when asked.

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Holiday Inn NW - ok but not great.

By

June 01, 2017

Hotel was ok and clean. Lobby area was ok. Surrounding area would be my biggest negative regarding this location due to lack of sit down restaurants available.

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Park 100

By

June 01, 2017

platinumelite

Overall we had a good experience and comfortable stay while in Indianapolis for the Indy 500. Clean comfortable rooms and good access to the Freeway and local eatablishments and friends. Highly considered for future trips.

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