Rated 4.5 out of 5 by 500
Rated 5.0 out of 5.0 by Ricekw Another Great Stay
I have stayed here a few times. Always a great place to stay when flying out of DFW. Great staff, nice hotel and a good value. Thank you.
August 26, 2015
Rated 3.0 out of 5.0 by Po shyne Mr. Brown
The hotel was different from the other locates I have visited.
August 25, 2015
Rated 5.0 out of 5.0 by GAForages Best HIE experience to date, and that is saying something
After a very frustrating evening getting stranded at DFW, the staff at this HIExpress were exceptionally hospitable. They took my reservation, sent a shuttle to pick me up at the airport, gave me a free Dt. Coke, offered to take me over to a Denny's for supper, upgraded my room to a suite, and scheduled a time to take me back to the airport in the morning. They didn't know I was stranded by American Airlines at DFW. They just knew I was a good customer. The gentlemen who took me back to the airport was also extremely nice and helpful. I told him that I was out of cash and I apologized that I couldn't tip him. But, he said that was no big deal. He still gave me extraordinary service.
Bottomline: They took care of me. HIExpress ALWAYS takes care of me. I was already a devoted HIExpress customer and now I'm definitely so. The airline I flew with could learn a lot from HIExpress's focus on customer service. And I told them so on twitter.
August 24, 2015