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Rated 4.4 out of 5 by 289 reviewers.
Rated 5.0 out of 5.0 by Probably the best IHG Hotel I've ever stayed in I redeemed points for our stay at this hotel on June 27th, 2015, but we were given a King Suite for the same point value as a standard room. I think it might have been the manager who checked me in, but he was super friendly and polite. The room was immaculately clean and the bed was comfortable and just what we needed after a long days' drive. I didn't know it until the next morning, but the hotel was pretty full for an event at the Convention Center that weekend. My husband and I never heard a peep from the other guests. At breakfast, it seemed like everyone went down to eat at the same time, but the ladies working were amazing at keeping up on stocking the breakfast items back and cleaning the breakfast area. I looked at the rates for this hotel, and they were extremely reasonable. The next time we're staying in Dallas, we will definitely stay in this hotel again! July 2, 2015
Rated 4.0 out of 5.0 by Good place Clean comfortbale and quiet. My stay here was nice and i would return. June 29, 2015
Rated 5.0 out of 5.0 by Excellent Property!! Great property with nice friendly and efficient staff! Clean and very comfortable room, and great breakfast area and food! Will return! June 26, 2015
Rated 5.0 out of 5.0 by Very comfortable stay Only 1 night, but I'll definitely return and choose other Holiday Inn Express and Suites locations for travel. Breakfast was great with plenty of options. June 26, 2015
Rated 5.0 out of 5.0 by Excellent Property The staff were all very nice and I was greeted every time when I passed by the front desk. The property was very clean. The overall experience during my stay was excellent and I would recommend this hotel to anyone. The breakfast was yummy and the coffee was great. Jim June 24, 2015
Rated 3.0 out of 5.0 by Sub-par from what I have come to expect from HI Expresses. The room was oddly shaped with the bathroom just beyond the foot of the bed at the back of the room furthest from the door. The computer table was in a middle-room alcove where you could not see the TV at all. Also the TV was away from the foot of the bed and was hard to see from one side of the bed. The bathroom did not have a sink inside. The sink was just outside the bathroom. A second sink was opposite the computer in the alcove. The kingsize bed was jammed against the back wall. There was barely enough room on one side of the kingsize bed to move in and out from. The breakfast was very bad. We were there the first morning at the time breakfast was supposed to be ready but there was no hot food out. We had to wait for quite a while before it came out. I got coffee from one of the coffee dispenser and it was cold, probably left over from the day before. I had to throw it out and try again. The second morning there was some hot food out when we arrived but not everything was available. It seemed to come out in stages and you had to wait and watch. The pancake maker didn't work either day. I don't think anyone ever bothered to load the batter into it. I probably wont stay here again. June 19, 2015
Rated 3.0 out of 5.0 by Worn out chair not replaced The chair at the desk in my room was torn and well worn, not something I expected from a Holiday Inn Express. The famous pancake machine was down for the count, so my favorite breakfast option was gone, too. The convention I was attending next door along with most of the other guests started at 8AM on Saturday, but the breakfast did not begin until 7am on Saturday, causing huge crowding problem and a struggle from the staff to keep it stocked. Can't it be earlier to accommodate such a situation? I tried enrolling in IHG rewards by filling out a card in April at a hotel I stayed at in Arizona, but no number was issued. I tried again in Cleveland, and finally got my number after I arrived in Irving, but no points from any of my 3 stays have appeared, and no signing bonus. So, I have no idea what benefit it gives to join IHG if it doesn't get done on your end. Now, I am faced with a long hassle to try to get my rewards points from 3 stays that shouldn't have been a hassle. Normally, I LOVE Holiday Inn Express...nothing but great stays, but this time was a letdown. June 18, 2015
Rated 5.0 out of 5.0 by Great Staff While the location seems complicated, access to the area is quite good. The only real problem was access to the convention center and the hotel was prompt to provide shuttle service on request. Lots of places to eat nearby. Overall a good enough place to stay. June 18, 2015
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