Rated 4.4 out of 5 by 435
Rated 5.0 out of 5.0 by Valb22 Excellent service every time
The hotel staff is always help full and willing to go the extra mile to make your stay enjoyable. The complementary breakfast is always great and the rooms very comfortable. This hotel is always the first choice when we are in the area. Highly recommend it.
June 28, 2016
Rated 4.0 out of 5.0 by Budget_Traveler03 Mixed Review
Close to DFW airport and a good place for both business and leisure travelers. I was here for 2 nights on business and liked the shuttle to/from office and dinner. Complimentary Wi-Fi and breakfast are also included, however, I did not try the breakfast to comment on it. Did not have any speed issue with Wi-Fi.
Here are a few issues I encountered. On entering the room after check-in, the carpet had noticeable dirt on it possibly from some AC maintenance work prior to my check-in. Called front desk which knew right away what I was talking about and sent a cleaning crew to take care of it. Second issue was that each night I called the front desk multiple times to schedule wake-up call and no one ever answered. On the second night, I walked to the front desk to report my frustration and the guy working there (night of June 22, 2016) sort of answered with an attitude that "he is the only person working and cannot answer all calls when busy or helping other guests"; not a response I was expecting.
June 27, 2016
Rated 1.0 out of 5.0 by Skyhourse High Rate and Confusing Location
Not worth for the rate paid at all. The hotel should display clearly the directions for two exits to outside. The staff totally ignore the request for repair of leak toilet.
June 26, 2016
Rated 5.0 out of 5.0 by av2017 Great hotel, excellent location!
Awesome suites, at a perfect location! Breakfast has lot of variety and is of good quality!
June 21, 2016
Rated 4.0 out of 5.0 by N3VOP Nice stay
I was very happy with the hotel and staff. I had a show about 1/2 mile at the Convention Center.
June 21, 2016
Rated 1.0 out of 5.0 by DisappointedOne99 Worst Hotel experience
There for a business trip. 6 rooms altogether. Couldn't accommodate same floor. Two rooms had cockroaches, one had a giant spider, one had ants on the nightstand and bed, 2 rooms were dirty (dirt on floors), none of the rooms including the lobby had a working AC, last the gentleman at the front desk was rude and extremely not helpful. A huge disappointment considering the experiences I have had before were way better than this.
June 21, 2016
Rated 2.0 out of 5.0 by gorton Avoid if possible
Great location, dirty room and terrible service. Not recommended.
June 20, 2016
Rated 3.0 out of 5.0 by hoopsfan1 decent hotel but not best service
when you wait for airport shuttle for over 1.5 hours, its hard to recommend a hotel especially when you called for shuttle 4 times.
hotel itself was fine, what you would expect from holiday inn.
June 18, 2016