Rated 4.4 out of 5 by 301
Rated 5.0 out of 5.0 by Debbiej627 Courteous and responsive staff provided excellent service
I have stayed at this hotel before and received excellent service, and a clean and comfortable room at an excellent price. The staff is always professional, courteous and ready to respond to make your stay as pleasant and memorable as possible.
Excellent value and I enjoyed my stay!!
August 1, 2015
Rated 5.0 out of 5.0 by LadyNRed111 Always a pleasure!
We drove all the way from Frisco, TX to stay at this particular location in Irving due to our last experience.
The stay was about the same with a few exceptions:
1. I'm very afraid of roaches and there was one (only one) in the restroom. My fiance' had to catch and kill it for me.
2. There was a children's basketball league in town and there were young kids/teenagers EVERYWHERE, running and playing and getting pool water all over. They weren't causing any trouble, but this stay was to relax without our own children.
3. Due to the tournament and increased number of guests, breakfast was hit or miss. Staff were having difficulty keeping the food replenished and the pancake machine wasn't working. This isn't a complaint, we were still able to eat very well and return to our room to relax a bit more before checkout.
All in all, I still plan to stay at this location whenever I'm in the Dallas area.
July 29, 2015
Rated 5.0 out of 5.0 by Business Traveler 79 Business
Staff at this hotel is always friendly. The property is always clean. The AC unit for this stay was not functioning properly. It was not unbearable. I informed the front desk at check-out the next morning. I would recommend attention to the fitness facility. I try to keep my workout routine while on business travel. The addition of a small universal weight system, "Smith" machine, along with the existing equipment would be most appreciated.
July 23, 2015