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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 710 reviews
95%
Recommend This Property

Ratings Breakdown

710reviews

  • 5 Stars
    553
  • 4 Stars
    107
  • 3 Stars
    25
  • 2 Stars
    15
  • 1 Stars
    10

Our trip

By

June 22, 2017

platinumelite

Very enjoyable trip on our way to Gatlinburg. Relaxing rest and great service.

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Nice place to stay

By

June 22, 2017

I pretty much go to any Holiday Inn/Holiday Inn Express and come to expect the best in quality and value. This hotel was no exception. Room was clean, breakfast was good, water for the shower was hot, air conditioning worked well and enjoyed the stay.

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Not worth the money

By

June 19, 2017

platinumelite

Thr man at thr front desk was pretty grumpy when we arrived. Our toom was extremely dusty and I had to clean it myself. All the doors were dusty and had dirt and hand prints on them. The baseboards, switch plates and outlets were completely filthy.

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Excellent check in

By

June 12, 2017

club

Great check in service - breakfast was as expected - good choices, fresh food. Furniture in the room was worn and new mattress would have been great. Bathroom floor could have been cleaner. Still love staying at Holiday Inn Express.

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Great Hotel

By

June 09, 2017

platinumelite

I've stayed in quite a few Holiday Inn hotels with business travel, and this is one I will gladly be returning to.

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Would stay again

By

June 08, 2017

club

The hotel was very clean and modern. The staff was friendly and welcoming, and Michael at the front desk was very helpful.

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Very Clean, Comfortable, Secure and Outstanding Staff

By

June 08, 2017

platinumelite

Without a doubt, this Holiday Inn Express is one of the cleanest, most comfortable hotels we have had the pleasure to visit. This is the fourth time that we have stayed at this hotel in Jackson and will continue to stay at this particular hotel for all future visits to Jackson. The staff is second to none!

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Room

By

June 08, 2017

platinumelite

Very clean and quite. Staff was very helpful. Greeted by staff when I got there. Called my room to see if I needed any thing. Bed was comfortable. With plenty of pillows. Easy access off interstate. Very clean property outside.

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staff service

By

June 06, 2017

platinumelite

service in this hotel was wonderful, front desk, and the breakfast area. room was very clean and we were upgraded to a suite - even though I did not request that.

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Travel

By

June 06, 2017

Great place to stay. Nice people that work there. Breakfast was good

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Best service ever!

By

June 04, 2017

club

We usually stay at Hampton and we are so glad that they were booked! We won't stay anywhere else when we are in Jackson

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Quite

By

June 04, 2017

Room was very nice and clean. The room was quite bed was nice and soft and made for a good nights sleep

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