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Rated 4.5 out of 5 by 216 reviewers.
Rated 5.0 out of 5.0 by Clean spaceous room The room was very spaceous and the furniture/bed/pillows/sheets/towels were good quality. I felt safe on the property and there was plenty of shopping/eating establishments nearby. There were train noises in the early evening and muffled party noises from a nearby guest room that were a little aggrevating, but by the time I went to bed, all was quiet and I had a good nights sleep. October 2, 2015
Rated 5.0 out of 5.0 by Great Staff and Location I was on business at this hotel and location for about a week. The hotel is great with an attentive and friendly staff and a solid breakfast. The location is great as you can easily walk to a supermarket and several restaurants. September 28, 2015
Rated 5.0 out of 5.0 by Beautiful property and great location We always choose a Holiday Inn Express when we travel and this property is one of the nicest we've ever visited. We always stay at this site when we're traveling down south and we've never been disappointed. We were greeted so warmly by the woman on duty when we checked in that it got our stay off to a perfect start. September 23, 2015
Rated 5.0 out of 5.0 by Great Customer Service Very clean and comfortable. So appreciative of the Attendant at front desk who called to notify me that I had left something in the room, thankfully I was still in the area and ran back to get it. September 23, 2015
Rated 2.0 out of 5.0 by Worst HIE stayed in this year As a platinum member we always stay at IHG properties. This one is the worst so far. Here is the list: 1. No upgrade on check-in. 2. The absolute worst bed I ever slept in. It was so old and worn out that the edge of the bed had a lip holding up the broken down mattress. 3. Bath sink was plugged up. 4. Staff was not receptive to the above situations. 5. Cereal dispenser was broken and not fixed for the three day stay. 6. Overall the hotel was not maintained or clean. My reservation was for three rooms totaling 8 nights. I was embarrassed to bring my guests to this facility. September 16, 2015
Rated 5.0 out of 5.0 by My favorite place away from home First impression on pulling into the entrance was great; clean, neat, inviting. The person at the desk was super friendly, acknowledged my membership and she made the check-in quick but friendly. The room is large and comfortable, the bathroom is large, lighting was good, and shower area was well maintained, no silicon putty everywhere, no cracked tiles, no mold/mildew. The bed was very comfortable and I love the oversized pillows! I slept very well. The desk provided had ample space and a comfortable adjustable chair. I love having the refrigerator in the room, as well as the microwave. I have been very happy with my stays here in the past and will definitely stay here every time I'm in Jacksonville for business. Oh, did I mention fast - easy to connect to - internet?! September 16, 2015
Rated 5.0 out of 5.0 by No better place to stay! This is my home away from home! The best beds and pillows on earth! Always clean! September 12, 2015
Rated 4.0 out of 5.0 by Friendly Staff and Spacious Rooms Hotel staff seemed super friendly. The rooms were well maintained and very spacious. I do think the price was a little high and the breakfast was not what our family would have eaten, but we will stay at this location again when we visit the area again. September 9, 2015
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