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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 367 reviews
91%
Recommend This Property

Ratings Breakdown

367reviews

  • 5 Stars
    271
  • 4 Stars
    55
  • 3 Stars
    15
  • 2 Stars
    13
  • 1 Stars
    13

Great Service

By

March 23, 2017

club

We were greeted at the check-in desk and it was nice to see a friendly face after traveling for 14 hours. The only sad part of our visit is we accidentally let my husbands "My Pillow" in the room.
Check out was a breeze and we were back on the road in the morning. Super simple.

We always love the beds at Holiday Inn Express and that is why we always choose them.

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Lydia is great, Kathy is very nice.

By

March 22, 2017

I look forward to staying there every weekend. Lydia is a wonderful employee, she is very good at representing your company and always makes us feel welcome, the breakfast is always hot and tasty, and I always enjoy the fitness room. And the manager Kathy always makes us feel welcomed. The rooms are always clean and the housekeepers are so nice and helpful.

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Look No Further!

By

March 22, 2017

club

Breezed into town for a wedding in the area. Used the room block that was reserved, but thought it to be okay having stayed at other Holiday Inn Express hotels. Wasn't disappointed, met or exceeded all expectations for our needs - and I am a rather fussy hotel snob. Solid choice for the traveler in the area.

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As Expected...

By

March 18, 2017

A typical Holiday Inn Express. Relatively new. Clean. Comfortable. Great staff.

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great service

By

March 14, 2017

very clean rooms, excellent staff, super breakfast. Highly recommend this property.

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From Hampton to Holiday Inn Express

By

March 12, 2017

club

Slept all night in a very comfortable king sized bed. Had great breakfast and dinner.

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Great location and service

By

March 09, 2017

club

Great location when visiting Jacksonville, close to Downtown, about 10 minutes. Very quiet and nice area. The hotel was very clean, with great service and staff.

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Excellent Night Sleep!

By

March 04, 2017

We have stayed at this Hotel many times... We have had excellent experiences across the board. Thank you to everyone on staff for making every one of our stays here exceedingly pleasant! Keep up the great work!

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HEI Jax Chaffee

By

February 23, 2017

Comfortable room and great service, especially Erin at the front desk.

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DIRTY ROOMS!

By

February 23, 2017

club

Tub had previous users' hairs!!! DISGUSTING!! Also failed to place me in a room as requested...a king instead of a 2 double bed

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Clean Rooms and Friendly Staff

By

February 21, 2017

platinumelite

The staff was very friendly. Hotel is easily accessible from highway. The mattress might need to be updated to a memory foam but that's just my preference. The room was clean but the mattress wasn't all that comfortable.

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Great hotel

By

February 20, 2017

Will stay here again I'm sure. Hotel is located in a good area that lacks the travel congestion as compared to other areas of JAX. One of the only negatives in my opinion is the lack of eating establishments in the hotel vicinity. Cracker Barrel is very close by as are some smaller offerings in a nearby strip mall, but if you want a juicy steak or seafood you are going to have to hit the interstate.

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