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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 397 reviews
94%
Recommend This Property

Ratings Breakdown

397reviews

  • 5 Stars
    284
  • 4 Stars
    82
  • 3 Stars
    19
  • 2 Stars
    7
  • 1 Stars
    5

Comfortable room great stay

By

September 16, 2017

club

The room was amazing. There wasn't much phone signal in the room. Very clean. Plenty of towels. The AC kind of leaked on the floor which made the carpet wet. Overall stay was amazing. Guest services could use some work for the front desk but would definitely recommend to others to stay here. Relatively close nice restaurants and the beach. Loved the stay and would come back again. The price was worth it for the jet jacuzzi tub. Great size room. Lobby smelt very clean all the time. Not much of a view on the first floor tho. But really enjoyed the stay and would come back again.

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Very welcoming staff despite IHG letting us down badly.

By

September 10, 2017

We booked for to escape Hurricane Irma, however on arrival found our booking cancelled. We did manage to stay one night though before having to drive to New Orleans and safety. IHG treated us abysmally with no thought to where we might stay, a call to customer services to ask what we should do resulted in a shrug of the shoulders. Other places have stayed open to protect their guests but IHG don't appear to care at all about their customers and their safety at this time. Anyway, back to the hotel review and I have to say that the lady on reception was wonderful, very accommodating and helpful even though she was powerless to help us after one night. Room was wonderful and close to the outdoor pool. Pool was dirty though with things floating in it and we were woken at midnight by screaming kids jumping in the pool, so a level of control would have been welcome.

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Clean, and friendly

By

September 09, 2017

club

Good stay. Nice friendly staff, clean room. Decent continental breakfast.

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great staff

By

September 05, 2017

Good location. Clean Rooms. Friendly, attentive staff. What's not to like? I am staying there again next week.

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Miki

By

September 02, 2017

club

The stay was great. The breakfast was amazing and the staff was fantastic. Thank you

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quick stay

By

September 01, 2017

club

Staff was courteous. Location close to Mayport. Dunkin Donuts down the street :) Would stay here again if I needed to travel for business but not necessarily for a vacation spanning several days. I just stayed one night and it suited my needs.

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Great Stay

By

August 31, 2017

Enjoy the clean and safe environment! Always smells so fresh and looks so well maintained.

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Great customer service

By

August 30, 2017

The clerk Frankie made us feel so welcome and we left the check in desk laughing even though the circumstances that required us to need a hotel room weren't. This hotel is also very clean and smells wonderful. The beds are comfortable , the water is hot,the wit if worked the first try overall great place to visit.

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HI

By

August 30, 2017

club

Nice, clean facility. Friendly, courteous staff. Just like most HI that we have visited.

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Just what I expected

By

August 29, 2017

Clean rooms, good staff, nice breakfast. The staff was nice and I enjoyed the location of this hotel- close to beach but with a great value.

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Visit

By

August 24, 2017

Excellent stay. Totally recomend this place to anybody.

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One night for Mayo Clinic visit

By

August 18, 2017

club

Excellent value compared to the properties on campus at Mayo Clinic JAX

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