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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.7

based on 636 reviews
97%
Recommend This Property

Ratings Breakdown

636reviews

  • 5 Stars
    500
  • 4 Stars
    93
  • 3 Stars
    22
  • 2 Stars
    12
  • 1 Stars
    9

Clean, courteous and quiet

By

April 28, 2017

club

This Holiday Inn Express provides convenient accommodations for patients with appointments at the nearby Mayo Clinic, Jacksonville. The rooms are clean, equipped with refrigerators and microwaves, and quiet.The staff was courteous and a shuttle to the clinic is provided for those unable or unwilling to drive.

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Awesome "New" Property Manager "Jodie"

By

April 24, 2017

platinumelite

I have been patronizing this property for the past 4 months. And I have always had great customer service relations with "Zach" who has awesome interpersonal relations qualities with the guest.

However, since Jodie, the "new" property manager, has been on board I have seen the customer relation experience turn around 360 degrees with all the staff.

It seems as though all the employees are being a team player with delivering appropriate customer service.

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Dirty room, very unfriendly front desk clerk

By

April 23, 2017

club

Already wrote about the dirty bathroom that I had to clean myself and when we came in the front desk clerk was sitting in back room and took his time coming out and was still chewing his food when he did come out. I couldn't understand him and had to ask him to repeat himself. Very unfriendly.

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Great Place to stay

By

April 22, 2017

club

We visit Jacksonville Beach at least twice a year and have stayed at various hotels. This hotel exceed my expectations by far. It was clean, room was spacious and confortable, and breakfast had a large selection of hot and cold foods. Not at all what we have been used to. Close to beaches and towne center.

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Close to Mayo Clinic - spacious room

By

April 21, 2017

club

Convenient to Mayo Clinic in Jax;
very accommodating staff; spacious room!

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Nice hotel and close to Mayo Clinic

By

April 21, 2017

club

Very nice hotel. Great Staff Close to shopping ,plenty of resturants. Always stay here when we go to Mayo clinic.

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Great hotel

By

April 20, 2017

I had a great stay and I highly recommend this hotel. This is a great location and everyone is friendly and helpful.

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Excellent service

By

April 20, 2017

club

A stay! Most accomodating and helpful staff I've experienced in all my years of travel!

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Lovely front desk ladies at 3am

By

April 18, 2017

platinumelite

After being very frustrated when arrived at the Airport Rd HIE to find they overbooked and did not have a room for us even with a previously confirmed Platinum rewards reservation, the ladies at this Med Ctr HIE location were very helpful in finding us a room and getting us checked in quickly after a long day of driving. The queen suite was perfect for the 3 of us.

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Great stay

By

April 17, 2017

club

The room was clean and comfortable. The staff was wonderful.

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Poor staff control

By

April 12, 2017

club

Unacceptable control of noise and loud noise during critical sleep period. Sales Department got greedy to fill rooms at other guest's comfort. No supervision with college students who needed it. Sales provided no extra security to control any part of the issues.

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overnighter

By

April 11, 2017

Overall good nights stay. We were just passing through and picked this place because of the convienence of where it was located

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