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Holiday Inn Express Jacksonville

2115 Highway 17 North , Jacksonville, North Carolina 28546

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 724 reviews
81%
Recommend This Property

Ratings Breakdown

724reviews

  • 5 Stars
    390
  • 4 Stars
    152
  • 3 Stars
    73
  • 2 Stars
    64
  • 1 Stars
    45

Dirty Room

By

December 14, 2018

club

Dirty room and unprofessional staff.
I was checked in by a staff member in a tee shirt who seemed unhappy to be at work. My room was dirty, floors obviously had not been vacuumed, there were dirt stains on the walls and doors, one of the lamps was rusty (how does that even happen unless it's super old and the room is grossly humid all the time), and the toilet didn't flush (also the top on the back of the toilet didn't even fit, it was clearly from a different toilet). The walls are paper thin, I could hear the room next to me all night. The curtains were also torn and didn't close properly.
Breakfast was decent, same as other HI Expresses. When I checked out I couldn't find the front desk staff, then found him hanging out with the kitchen staff. Also seemed unhappy to be at work.
This hotel is gross and I definitely will not be staying here ever again.

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