Rated 4.2 out of 5 by 600
Rated 5.0 out of 5.0 by ZK26 Great hotel near JFK airport
We stayed at this hotel for one night after a long flight. Everything went well. The young woman at the reception desk was very friendly. The room was clean and comfortable. The breakfast (at 5 am) was very good. WiFi and parking were free.
We will certainly stay there again.
February 4, 2016
Rated 4.0 out of 5.0 by EOlkha Decent hotel
I stayed at this hotel several times. reasonable experience each time. Last time the week of Jan 25 was no different... almost... This is an airport hotel... JFK airport... and considering this - the hotel is above par of most large airport hotels - convenient location, that does not hurt comfort, clean common areas as well as the rooms I stayed in... super professional and courteous Staff... I had a car and parking arrangement and availability was good... did I mention the Staff? - yes, super!...
however - there were a couple of things that were different, or as they say - below expectations...
One - when you frequent the chain and have certain relationship (like Spire status) - you get accustomed to getting upgrades without even asking... This time - I didn't ask - I didn't get.... my fault.... or perhaps - there were none available... again - I didn't ask - I wasn't told... my fault...
Two - the breakfast area is really small (did I say this is a JFK area hotel?), so it does get busy in the mornings, which results in a very limited sitting - you know, travelling families with kids, taking three or four tables, or more... which is fine - it is what it is... but - there is a bar-type ledge alongside a wall, that is often used by patrons at the breakfast time, but there is no stools or anything to seat on.. so it makes it a standing "fast-food" type breakfast... and quite frankly - ruins it, as the breakfast itself is a pretty decent quality and choice... adding a few high stools or chairs would make it up... All in all - I would probably never made a note of this, if not for my last morning, when there was a person, who was circling the tables in the breakfast area, and who I overheard introducing himself as a new property manager, and who was being so friendly to people seating at the few available tables and such, and who completely ignored the few, standing at the ledge, trying to do their best to consume their meals in comfort, that did not exist...
January 30, 2016
Rated 5.0 out of 5.0 by ESCAPED 201 We where snowed in on the 1:/23/16.felt very comfortable in the room not cloistered.
This was our 6th or 7th stay at this hotel because it is very comfortable. The entire staff are accommodating, pleasant and respectful, Cindy at the front desk has such a warmth that makes a stressful situation seemed manageable. Your breakfast staff are very helpful they even take the time to talk with you. I feel as though I'm at a family home for breakfast.
Thank you for being there for us.
January 29, 2016