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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 364 reviews
93%
Recommend This Property

Ratings Breakdown

364reviews

  • 5 Stars
    247
  • 4 Stars
    78
  • 3 Stars
    17
  • 2 Stars
    16
  • 1 Stars
    6

Friendly desk attendant

By

June 21, 2017

Checked in and the restroom floor was dirty, the air conditioner wasn't working properly. Beds were awful. Housekeeping staff was rude and held up the elevator for long periods of time. Second day a different housekeeping staff member was much nicer.

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Good place to stay in Kzoo

By

June 20, 2017

Clean, hotel attendants friendly and helpful. Breakfast was a good variety. Pool looked nice even though I didn't use it. Noise level was good. Only thing I would have liked better would be to have USB charging ports in the room.

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Great hotel

By

June 19, 2017

club

Clean, great breakfast, affordable. Highly recommend!

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Tv remote

By

June 19, 2017

Need tv remotes with sleep button as well as more variety with breakfast

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Comfortable hotel

By

June 18, 2017

club

This is my fourth stay at this hotel. As always, the hotel is nice, clean, comfortable. If I expect to travel in the Kalamazoo area, I would not hesitate to stay at this hotel.

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Clean room and great breakfast.

By

June 14, 2017

The room was clean and comfortable. The cinnamon rolls were wonderful! The front desk staff was very friendly and helpful. We have stayed at this Holiday Inn Express several times in the past, and will continue to stay there whenever we visit relatives in Kalamazoo.

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I Love This Hotel

By

June 13, 2017

club

Perfect, lovely room. Fantastic sleep with the great bedding, bed and pillows - I love the pillow choices and I even bought one! Towels are fluffy and nice. Bathroom is huge. Room is huge. Did I say that I love this hotel? I choose Holiday Inn Express if I get the chance!

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Comfortable bed, good facilities, challenged service

By

June 12, 2017

My stay was very good, with the exception of a staff member who handled both my reservation and checkout with some difficulties, poor on computer, failed to send me an email confirmation. Most importantly, she failed to inform me of the steep price increase on the weekend, beginning with Friday, which included my stay. When I happened to run into her at checkout, she told me that some agents fail to tell folks about the price change, which is precisely what she failed to do. This agent needs some training to sharpen up a bit.

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Great stay!!!

By

June 12, 2017

platinumelite

Excellent staff, clean rooms and very relaxing. Highly recommend!

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Nice Hotel

By

June 07, 2017

club

Second time staying at this hotel. Rooms are clean, beds are comfortable. Check-in was very easy, and the staff was very helpful.

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Below expectations

By

May 29, 2017

club

Apparently built "on the cheap", there appears to be no sound-proofing between floors. We were awakened by the alarm, shower, toilet and footsteps from the room above us. Beds were so-so and food mediocre. There are lots of hotel choices in the area, so choose someplace else!

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Bed

By

May 27, 2017

Comfy and supportive slept great had lots of pillows enough sheets and vlankets

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