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Rated 4.7 out of 5 by 473 reviewers.
Rated 3.0 out of 5.0 Park, Stay & Go disappointing We booked a room at the Kansas City Airport Holiday Inn Express the night before we flew out of Kansas City on a 6 am flight. The room was great and the transportation to the airport was on time. However, when we returned to Kansas City and called the hotel to notify them we were at the airport with all of our bags and ready to be picked up, they said their driver was on another call, so it would be 10-15 minutes before we could be picked up. A half hour passed, and they called to say it would be about ten more minutes. A full hour passed, so we called (while waiting outside on an concrete island with all of our bags and no seating available), and the front desk gal said he was on the way. One hour and ten minutes after we first called, the shuttle finally arrived. Any good business operation would have a back-up ready to avoid such a situation especially for Medicare age and IHG Reward customers like us. August 30, 2015
Rated 4.0 out of 5.0 by My favorite so far This is probably the best Holiday Inn Express I have stayed at. From the lobby area to the room, it was clean and welcoming. The only issue I had was with another guest allowing their children to be VERY loud in the hallway but that's not a reflection of the hotel. I would most certainly stay here again and recommend to others. August 27, 2015
Rated 5.0 out of 5.0 by Very hospitable staff and clean! The staff was very friendly and hospitable. The television was not working in the Fitness Center and a staff member addressed the problem immediately and brought me a complimentary bottle of water. August 26, 2015
Rated 5.0 out of 5.0 by Attractive, clean hotel This is a new (one-and-a-half years) hotel. It has attractive, colorful contemporary decor. It's very clean; beds are comfortable and breakfast selections were of good quality. Desk staff were friendly and helpful. August 26, 2015
Rated 4.0 out of 5.0 by Comfortable bed and great srvice I recommend this hotel. Comfortable bed and great service. Great for business travelers. August 24, 2015
Rated 5.0 out of 5.0 by Good room for the price Got a last minute room at the KC Holiday Inn Express. Everything was great except the air conditioning system roared. However, we were able to turn it off and get some sleep. Overall a good place to stay, clean and much better than a lot of places I have stayed throughout the past 20 years. August 20, 2015
Rated 5.0 out of 5.0 by Great customer service Amber, Troy and Carlos the manager, were great. The hotel is beautiful and oh so clean!!! Will stay again. Breakfast is more than most hotels. August 14, 2015
Rated 5.0 out of 5.0 by Great Property Has all the usual Holiday Inn Express amenities plus is exceptionally clean and well kept. Hallways and common areas are cool and comfortable. August 14, 2015
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