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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 588 reviews
89%
Recommend This Property

Ratings Breakdown

588reviews

  • 5 Stars
    339
  • 4 Stars
    164
  • 3 Stars
    34
  • 2 Stars
    28
  • 1 Stars
    23

Victoria Day Long Weekend Family Trip

By

May 25, 2017

Arrived at the hotel and one staff member was dealing with a family having a party so we waited and the manager came out spoke to the member of staff and walked back out to the back, even with a line forming! The member of staff then answered the phone before checking us in and dealt with the phone call first! The hotel took a very large deposit hold on my credit card also, which was more than the cost of 2 nights stay.
We went to our room and found that none of the lamp receptacles worked so had trouble charging anything in the room, the screen for the window was hanging off the window and the window did not close all the way making it very noisy from the smoking section outside the front door and the close road, the room was very dark also. The wifi was not reliable and would throw you out without any warning.
The reason that we booked the hotel was for the water slides and pool, our kids love them when we stay in hotels. The hotel advertised that the slides were open from Friday and Saturday from 5-10pm we were staying on Saturday and so got into the pool ready for the slides to open, but the slide did not open and then at around 5.30 the maintenance man came in and said that the lifeguard had called in sick and so they were trying to get a new guard - he then came back and put a sign on the door that said the slides would not open, my kids were very disappointed! The pool itself was a normal pool but just very cold (indoor pool). We were very unhappy about the slides not being open and have been in hotels where they have had slides without a lifeguard, but the hotel needs a back up plan like having the maintenance guy trained.
We went out to Kamloops the next day and had a long hot day out and was looking forward to coming back and using the facilities HOWEVER when we got back the pool was closed completely due to unforeseen circumstances. Tried to check out then and was told that the staff working were inexperienced and could not check us out, we would need to talk to the manager in the morning so we stayed begrudgingly. The manager apologized in the morning for us not being able to check out and gave us a small amount off our final bill.
The breakfast closes at 9.30 on the weekend and with this being a long weekend the hotel was full, breakfast was not easy to get especially a table for 4, the hotel might think about breakfast on the weekends until 10 like other hotels we stay in.
Overall this hotel was too expensive for the area and aging feel of the rooms - we will not stay at this hotel again and will think twice before staying at a IHG hotel again.

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Wonderful service, great location

By

May 25, 2017

club

Very happy with the front desk service, extremely accommodating to your visiting softball team. Clean and comfortable room and excellent continental breakfast.

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Nice hotel

By

May 23, 2017

club

We enjoyed out short stay. We had to leave on the shuttle at 4:00 am but look forward to our return stay when we return to Kelowna.

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Good bed and room amenities

By

May 20, 2017

club

Check in staff not willing to help with a good senior rate.
Found out when I returned home that I was basically 'overcharged' by about $30.00

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Great Stay

By

May 17, 2017

Stayed at this hotel with a kids team. Staff did a great job. Hotel had a main room where all the teams could congregate (there were many different teams at this hotel at the time of various ages). Teams got along well with staff helping to co-ordinate sharing of the room and we could stay out of the way of other guests (ie non team customers) and still enjoy socializing as a team. Great set up and great management.front desk staff.

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friendly staff and great hotel for traveling teama

By

May 17, 2017

club

we have stayet at the hotel for many years with our kids travelling ball team. they are very friendly, and accommodating to our group. This time around the hotel was full of teams but staff were great and the hotel clean.

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TELUS Business trip

By

May 15, 2017

club

Excellent service, very courteous staff. Great parking facilities, close to shopping. Clean spacious rooms.

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Hotel staff

By

May 15, 2017

club

Greeted and looked after quickly by front desk staff. Very friendly.

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comfortable room and excellent breakfast menu

By

May 14, 2017

We stayed for one night to see family and will definitly be around that way again.Everything was close by and had no problem finding it.

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Holiday Inn Express

By

May 14, 2017

club

Great location, safe and clean! Great friendly staff! We will be back again!

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Comfortable

By

May 13, 2017

My review was favourable. I'm sure I can make changes in the future to reduce chance of complaints.

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Not Great -there is better value in Kelowna

By

May 13, 2017

Asked for my receipt to be emailed to me. They ignored that.... called to ask for it again... they ignored that too. And it is not available on the site for some reason.

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