 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property
Overall Experience 4.3
85%
Recommend This Property
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"Good But Aging Property
Bymrsony
August 09, 2016
Overall, good, but this is an aging property. Room was on third floor. The floor is not level. Breakfast was very good. Parking lot is cramped. Price high due to Black Hills location. Have stayed at nicer Holiday Inns for half the price.
Comfortable stay, beds great, service excellent.
ByGiGigirl78
August 06, 2016
Our stay was very comfortable and relaxing. Nice, clean rooms, not loud, staff was great. The only complaint we might have is the parking and we thought it was very pricey. Other than that we had a marvelous stay!
clean room
BySusanPWF
August 03, 2016
Check-out clerk was overwhelmed and had no one to call for help. Promised a call from a manager the next day and still waiting for double charges to be removed. If I'd just signed the bill in the room and left it would have been better. Need more trained help at the hotel.
Great Stay!
ByGoodtimer
July 31, 2016
The quality of the property is high. The staff is professional and polite. For as busy as this motel is it is remarkably quiet so we were able to rest easily.
Great location
ByStacy58
July 30, 2016
Easy access to sites, large comfortable room, laundry facility a plus. Parking is limited.
Great Place
Byjg1003
July 27, 2016
We were on the road for 13 hours... this was a great place to rest our heads. The room was very spacious for my family of 5. It was very clean and had great amenities. The internet worked well. The breakfast was great and it even switched up the next day. The pool was freezing! But really loved this hotel!
Keystone SD - Great location and Hotel
ByWill travel 59
July 26, 2016
We loved the location of this hotel. The room was clean and comfortable. We enjoyed the breakfast and coffee in the morning. We'll recommend this hotel to family and friends who will be visiting the Mt. Rushmore area.
Black Hills Stay
ByRG44
July 21, 2016
Great Location in the Black Hills. Great desk staff.
Terrible beds and not clean
ByMegan0910
July 21, 2016
Very disappointed in this hotel. Very pricey and the rooms were in poor shape Our bathtub was very moldy on the bottom around the rubber mats that had not been removed so I would only let my children shower and not sit in the tub. The Wifi was so slow we could not connect to email or internet and ended up using our data from our plan. The pool was so cold that our children did not ask to swim after the first night (they lasted 5 minutes in there) and our room had several spiders and smelled extremely musty. The breakfast crew did a good job trying to keep up with everyone but we did run out of milk 2 mornings. The location of the hotel is great but not the quality of a holiday inn and definitely not worth the high room rates. It should also be noted that our tv did not work either and we repeatedly called the front desk and they said they would be right down. 24 hours later, still no tv and no one had been to our room to fix it. The mattresses are in very poor shape and creak very loudly when you sit or turn over on them.
To be avoided!
Byfroggy13
July 21, 2016
Quite offensive remarks at check in not to mention the waiting. Very few tables in the breakfast room.Refusal from the duty manager to sort out a problem due to the incompetence of the staff charging us for a reward night.
A experience never to be renewed !
nice hotel
Byrkhunt
July 20, 2016
no issues and close to many places, kids enjoyed the pool. It was nice to have breakfast before heading out.
Clean rooms
ByFabshop
July 15, 2016
The room was clean and comfortable. A little over priced.